SMB Customer Success Manager – Onsite Bogotá

hirehoratiocx; Bogotá ciudad; Presencial; COP 60.000.000 - 100.000.000; Jornada completa

Descripción de la vacante

Horatio is seeking a Customer Success Manager to act as the primary partner for a growing SMB portfolio in Bogota, handling onboarding, retention, and client satisfaction with proactive communication and cross-functional collaboration.

You will manage the complete lifecycle from onboarding to renewal, ensuring value delivery and expansion opportunities while collaborating with Senior Manager, Project Manager, and Specialists.

Formación

• Native English required for client communication and reporting.
• 3+ years in a customer-facing role within BPO, SaaS, or CX-focused environments.
• Bachelor’s degree in a related field; Zendesk certification preferred.

Responsabilidades

• Serve as the primary contact for SMB client portfolio with responsive communication and trust.
• Monitor client health, flag risks, identify growth opportunities, and report KPIs to stakeholders.
• Lead onboarding and manage the first 90 days of structured support with cross-functional teams.
• Gather client feedback and translate it into actionable product/service improvements.

Conocimientos

Native English Speaker

Customer-facing experience

Organized

Educación

Bachelor’s degree in Business Administration, Marketing, Communications, or a related field

Herramientas

Zendesk

Descripción del empleo

Horatio is seeking a Customer Success Manager to act as the primary partner for a growing SMB portfolio in Bogota, handling onboarding, retention, and client satisfaction with proactive communication and cross-functional collaboration.

You will manage the complete lifecycle from onboarding to renewal, ensuring value delivery and expansion opportunities while collaborating with Senior Manager, Project Manager, and Specialists.