Strategic Accounts CSM Lead - Enterprise Growth

HubSpot; Colombia; Híbrido; COP 120.000.000 - 180.000.000; Jornada completa

Descripción de la vacante

HubSpot is seeking a Lead Customer Success Manager to oversee a portfolio of 30-40 enterprise accounts in Colombia, driving retention and growth through strategic guidance and cross-functional collaboration.

You will build executive-level relationships, drive product adoption, and coordinate with Sales, Marketing, Product, and leadership to deliver value, new opportunities, and long-term success for customers.

Formación

• Business-level English language proficiency.
• Experience working with large organizations (200+ employees).
• Experience managing a minimum of $5-6M ARR.

Responsabilidades

• Oversee the customer experience for a portfolio of 30-40 enterprise-level accounts with retention and growth goals.
• Build and foster relationships at all levels of the customer organization to align with business goals.
• Use strategic thinking and problem solving to help customers achieve measurable outcomes and maximize ROI with HubSpot.
• Partner with Sales, Marketing, Product, Contract Management, and executive leadership to develop and execute success plans.
• Create and deliver Executive Business Reviews and strategic consultations to align on goals and growth opportunities.

Conocimientos

Business English

Executive relationship building

Stakeholder management

Cross-functional collaboration

Descripción del empleo

HubSpot is seeking a Lead Customer Success Manager to oversee a portfolio of 30-40 enterprise accounts in Colombia, driving retention and growth through strategic guidance and cross-functional collaboration.

You will build executive-level relationships, drive product adoption, and coordinate with Sales, Marketing, Product, and leadership to deliver value, new opportunities, and long-term success for customers.