Staff Success & Onboarding Specialist

Contemporary Recruiting; Bogotá; On-site; COP 60,000,000 - 120,000,000; Full time

Job summary

Contemporary Recruiting in Bogotá seeks a Customer Success Specialist to manage staff engagement, onboarding, and performance reporting for client teams. You will bridge staff and the Client Success Manager, ensuring clear communication and smooth operation during employment and client setup.

The role emphasizes proactive support, training coordination, and compliance adherence while maintaining service quality and retention. Fluency in English and Spanish and strong Office skills are valued.

Qualifications

• Bachelor's degree in Business Administration, Human Resources, Operations Management, or a related field.
• At least three years of experience in staff management or operational roles.
• Familiarity with performance management, KPIs, reporting, onboarding, and training coordination.
• Knowledge of employment documentation, labor compliance, and international contracting practices is preferred.
• Advanced English and Spanish communication skills, both written and verbal.

Responsibilities

• Monitor staff performance against KPIs, OKRs, client expectations, and service standards.
• Conduct weekly one-on-one check-ins with staff (15–20 minutes) to review performance and identify support needs.
• Lead onboarding and training coordination to ensure smooth transitions into client accounts.
• Maintain regular communication with the Client Success Manager and staff, escalating issues as needed.
• Prepare structured performance reports covering productivity, attendance, and client satisfaction.
• Identify gaps and coordinate improvement plans; ensure adherence to client processes and standards.

Skills

English (Advanced)

Spanish (Advanced)

Education

Bachelor's degree in Business Administration or related field

Tools

Microsoft Office

Google Workspace

Job description

Contemporary Recruiting in Bogotá seeks a Customer Success Specialist to manage staff engagement, onboarding, and performance reporting for client teams. You will bridge staff and the Client Success Manager, ensuring clear communication and smooth operation during employment and client setup.

The role emphasizes proactive support, training coordination, and compliance adherence while maintaining service quality and retention. Fluency in English and Spanish and strong Office skills are valued.