Specialist, Sales support- Bilingual

cnx; Soacha ciudad; Presencial; COP 20.000.000 - 40.000.000; Jornada completa

Descripción de la vacante

cnx in Colombia is seeking a Specialist, Sales support- Bilingual to back the internal and external sales teams. The role involves preparing quotes, contracts, and RFP/RFI responses, and maintaining pricing configurations.

You will maintain sales tools, work across multiple data sources, and deliver professional sales presentations and trainings while staying current on industry trends and company activities. English is required.

Formación

• Must have experience in sales support or administrative tasks.
• Ability to prepare quotes and contracts.

Responsabilidades

• Prepare quotes, contracts, and RFP/RFI responses.
• Maintain quote documentation with pricing and configurations.
• Maintain sales demonstration tools and applications for sales teams.
• Work with data sources to produce outcomes with some variability.
• Make judgments to support decisions.
• Develop and deliver sales presentations and trainings.
• Stay updated on company activities and industry trends.
• Provide follow up on opportunities or inquiries.
• Assist customers via in-person, phone, email, or live chat to diagnose and research product usage.

Conocimientos

Sales support

Customer support

English language

Descripción del empleo

Job Title

Specialist, Sales support- Bilingual

Job Description

The Sales Support Specialist provides support to the internal and external sales team by relieving them of administrative or related work.

Uses intermediate to advanced level of knowledge of product and service offerings to support customers and sales teams.

Prepare quotes, contracts, and RFP/RFI responses

Maintain quote documentation with accurate pricing and configurations

Maintain sales demonstration tools and applications in support of sales teams

Work within a few sources of data/systems to produce an outcome with some variability

Practice a moderate level of independent judgement to make decisions

Develop and deliver sales presentations and/or trainings in a professional and effective manner

Maintain up-to-date awareness of company activities and industry trends

Provide consistent follow up on opportunities or inquiries

Assist customers in person, by phone, email, or live chat to help diagnose and research information regarding the use of a product or service

Troubleshoot problems and assist customers to understand why a product is not working properly or service is not meeting expectations

Identify and summarize moderately complex issues for management review

Work with teams and report directly to Support Manager

Career Path Policies

• Required tenure: 6 months.
• Required performance: KPIs or goals on target for the business unit to which they belong in the last 3-month period (not average).
• Must not have active disciplinary actions.
• The game-changer may participate in only one process at a time.
• Comply with the learning paths of the Corporate University.
• Must remain at least 6 months in the position to which he/she was recently promoted, to be able to apply for another call.
• If it is necessary to launch the same call for applications several times, the not selected game-changer will not be able to apply for the same position in the following 2 months.
• The process is performed and/or outside working hours, which means that the game-changer should be available in his free time in case we require it.
• Any other guidelines that may arise in the Career Path process due to the legislation of each location or client's guidelines will be recorded within the current procedure and platform.

Location

COL Bogota - Cra. 15 #77-50

Language Requirements

English (Required)

Time Type

Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents