Specialist, Partner Success - Bilingual

cnx; Soacha ciudad; Presencial; COP 55.800.000 - 100.440.000; Jornada completa

Descripción de la vacante

cnx is seeking a Specialist, Partner Success - Bilingual to enable the sales process with key channel partners in Bogota. You will manage relationships, drive revenue growth, and deliver health checks and reviews to forecast performance.

This role requires English and Spanish proficiency, strong communication, CRM hygiene, and collaboration with cross-functional teams to promote partner programs and ensure exceptional customer experience.

Formación

• English and Spanish required for daily communication with partners and customers.
• Strong relationship-building and communication skills are essential.

Responsabilidades

• Enable the sales process for assigned territory and manage channel partner relationships.
• Conduct health checks and reviews to forecast sales and growth.
• Create talks tracks related to customer health and at-risk accounts.
• Provide training to the sales team on partner programs and value proposition.
• Maintain high CRM hygiene and coordinate cross-functional work."],
• CoT_job_summary_short
• job_summary_short
• contract_type
• location_type
• remote_scope
• perks
• stated_min
• stated_max
• stated_absolute
• salary_estimation_cot
• estimated_low
• estimated_medium
• estimated_high
• currency
• frequency
• bonus
• tax
• application_email
• job_end_date
• contact_person
• hiring_department_name

Conocimientos

English

Spanish

Descripción del empleo

Job Title:

Specialist, Partner Success - Bilingual

Job Description

The Partner Specialist is responsible for effectively enabling the sales process for a client's products and services for an assigned territory/client. Responsibilities are focused on managing relationships with important channel partners, as well as supporting a team to drive sales through channel partners. Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecastsAchieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partnersConduct monthly/quarterly consultative reviews and health checks analyzing our needsCreate talk tracks specifically related to customer health and use predictive data to identify 'at-risk' customersMaintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements.Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teamsGuide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand businessCreate and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of productsManage high volume of customer contacts through phone and email each dayWork with cross-functional teams and management to improve sales processes and achieve a positive customer experienceMaintain a high level of CRM hygiene to ensure all relevant data is capturedMay potentially attend vendor events

Location:

COL Bogota - Cra. 15 #77-50

Language Requirements:

English (Required), Spanish (Required)

Time Type:

Full time2026-01-16 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents