Specialist, Customer Acquisition - Trilingual

cnx; Soacha ciudad; Presencial; COP 133.920.000 - 200.880.000; Jornada completa

Descripción de la vacante

cnx in Bogota, Colombia seeks a Specialist, Customer Acquisition with at least 3 years in sales. Responsible for leading a high-performance team to hit targets, forecast revenue, and ensure top-tier customer experience. Fluency in Portuguese and English is required, with strong coaching and CRM skills to optimize sales plays and territory strategies.

The role emphasizes data-driven decision making, cross-functional collaboration, and proactive client engagement to sustain CPTs and revenue growth.

Formación

• 3+ years of work experience in a sales role.
• Fluent in Portuguese and English.
• Excellent coaching history.
• Experience with Salesforce.com or similar CRM.

Responsabilidades

• Lead the team to achieve targets weekly/monthly/quarterly and drive high customer satisfaction.
• Provide accurate sales forecasts and keep CRM data up to date.
• Remove roadblocks and support sales opportunities.
• Monitor team call time, productivity, and conduct weekly coaching sessions.

Conocimientos

Sales experience

Portuguese & English

Coaching history

CRM experience

Herramientas

Salesforce.com

Descripción del empleo

Job Title: Specialist, Customer Acquisition - Trilingual

Job Description

The Sales Representative is responsible for demonstrating the value and benefits of our client's products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers. You will:

• Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
• Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
• Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities
• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
• Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories
• Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market
• Be a point of escalation for our clients and respond promptly to any issues
• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
• Work with client contact on reporting and forecasting
• Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)
• Work with client contact on reporting and forecasting
• Coordinate team incentives and Sales Performance Incentive Funds
• Partner and build business relationships with all partners to ensure customer expectations are met

Candidate profile

• 3+ years proven work experience in a sales role
• Fluent in Portuguese and English
• A passion for customer experience and driving team results
• Experience in operations and strategy building
• Excellent Coaching history
• A record of developing and retaining great employees
• Experience maximizing revenue through best practices
• Experience working with Salesforce.com or similar CRM
• Experience finding solutions as a manager
• Change Management skills

Internal Career Path Policies

The game-changers must have the approval of his or her immediate supervisor to apply for the call.

Required tenure: 6 months.

Required performance: KPIs or goals on target for the business unit to which they belong in the last 3-month period (not average).

Must not have active disciplinary actions.

The game-changer may participate in only one process at a time.

Comply with the learning paths of the Corporate University.

Must remain at least 6 months in the position to which he/she was recently promoted, to be able to apply for another call.

If you were evaluated by the PC psychologist for a vacancy and you were not selected, you must wait at least 2 months to reapply for that same position from which you did not pass

The process is performed and/or outside working hours, which means that the game-changer should be available in his free time in case we require it.

Any other guidelines that may arise in the Career Path process due to the legislation of each location or client's guidelines will be recorded within the current procedure and platform.

Location

COL Bogota - Cra. 15 #77-50

Language Requirements

Brazilian Portuguese (Required), English (Required), Spanish

Time Type:

Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Potential Use of Artificial Intelligence (AI) in Hiring

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.