Specialist, Sales Development - Bilingual

Concentrix; Colombia; A distancia; COP 91.803.760 - 128.525.264; Jornada completa

Descripción de la vacante

A global customer service company is looking for an experienced professional to manage customer relationships in Colombia. The ideal candidate will have over 2 years of experience in a customer service or sales environment, demonstrating problem-solving skills and the ability to handle a high volume of calls. Responsibilities include maintaining CRM data, providing accurate sales forecasts, and working collaboratively with the team to optimize customer satisfaction. This role offers the opportunity to grow in a supportive environment.

Formación

• 2+ years of experience in customer service or sales.
• Proven success in achieving sales quotas.
• Experience with high-volume calling.

Responsabilidades

• Provide accurate sales forecasts regularly.
• Master product knowledge to meet client needs.
• Manage customer communications and issues.

Conocimientos

Customer service

Sales experience

Reporting skills

Problem-solving

Herramientas

Salesforce.com

MS Office

Descripción del empleo

Responsibilities

• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
• Work with a team and report directly to a Sales Manager

Candidate profile

• 2+ years of experience working in a customer service or sales capacity
• Prior success in achievement of personal and team sales quota/goals
• Experience in high-volume calling
• Experience learning new technology and data
• Problem solving skills
• Excellent knowledge of MS Office programs
• Experience working with Salesforce.com or similar CRM
• Experience or willingness to work from home

Internal Career Path Policies

• The game-changers must have the approval of his or her immediate supervisor to apply for the call.
• Required tenure: 6 months.
• Required performance: KPIs or goals on target for the business unit to which they belong in the last 3-month period (not average).
• Must not have active disciplinary actions.
• The game-changer may participate in only one process at a time.
• Comply with the learning paths of the Corporate University.
• Must remain at least 6 months in the position to which he/she was recently promoted, to be able to apply for another call.
• If you were evaluated by the PC psychologist for a vacancy and you were not selected, you must wait at least 2 months to reapply for that same position from which you did not pass.
• The process is performed and/or outside working hours, which means that the game-changer should be available in his free time in case we require it.
• Any other guidelines that may arise in the Career Path process due to the legislation of each location or client's guidelines will be recorded within the current procedure and platform.