Specialist, Partner Success - Bilingual

Concentrix; Colombia; Presencial; COP 91.544.912 - 128.162.876; Jornada completa

Descripción de la vacante

A global customer management firm in Colombia is seeking a Specialist in Partner Success. This role involves enhancing customer retention and driving sales through strategic channel partners. Candidates should have over 3 years of experience in customer service or sales, with strong problem-solving and coaching skills. Fluency in English is essential. The position requires managing high volumes of customer interactions and maintaining CRM data integrity, with opportunities for training delivery and improving channel relationships.

Formación

• 3+ years of experience in customer service or sales.
• B2 minimum English fluency required.
• Experience in high-volume calling is essential.

Responsabilidades

• Improve customer retention and revenue growth.
• Achieve metrics by promoting sales through channel partners.
• Maintain CRM hygiene and conduct consultative reviews.

Conocimientos

Customer service experience

Sales skills

Problem-solving

Coaching skills

CRM proficiency

Fluency in English

High-volume calling

Herramientas

Salesforce.com

MS Office

Descripción del empleo

Job Description

The Partner Specialist is responsible for effectively enabling the sales process for a client’s products and services for an assigned territory/client. Responsibilities are focused on managing relationships with important channel partners, as well as supporting a team to drive sales through channel partners.

Job Title

Specialist, Partner Success - Bilingual

You Will

• Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts
• Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners
• Conduct monthly/quarterly consultative reviews and health checks analyzing our needs
• Create talk tracks specifically related to customer health and use predictive data to identify 'at‑risk' customers
• Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements.
• Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teams
• Guide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand business
• Create and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of products
• Manage high volume of customer contacts through phone and email each day
• Work with cross‑functional teams and management to improve sales processes and achieve a positive customer experience
• Maintain a high level of CRM hygiene to ensure all relevant data is captured
• May potentially attend vendor events

You Have

• 3+ years of prior experience working in a customer service or sales capacity
• English fluency, B2 minimum.
• Experience of high‑volume calling
• A passion for customer experience
• Willingness to learn new technology and data
• Problem‑solving skills with demonstrated ability to articulate the value and business process to a customer
• Experience coaching others or training delivery
• Excellent knowledge of MS Office programs
• Experience using email, phone and video tools
• Experience working with Salesforce.com or similar CRM
• Maintain overall ownership and to function as single contact for Top Channel Partners