Specialist, Partner Success - Bilingual

Concentrix; Bogotá, Distrito Capital; Presencial; COP 91.151.055 - 127.611.477; Jornada completa

Descripción de la vacante

A global customer engagement company in Colombia seeks a Bilingual Partner Success Specialist to enable the sales process for clients' products and services. The role involves improving customer retention, managing relationships with channel partners, and providing training to the sales team. Candidates must have over 3 years of experience in customer service or sales, proficiency in MS Office, and experience with Salesforce or similar CRM systems. This position offers opportunities for professional growth in a dynamic environment.

Formación

• 3+ years of prior experience working in a customer service or sales capacity.
• Experience of high-volume calling.
• Excellent knowledge of MS Office programs.
• Experience working with Salesforce.com or similar CRM.

Responsabilidades

• Improve customer retention and revenue growth.
• Promote the sale of products and services.
• Conduct consultative reviews and health checks.
• Manage all channel escalations.
• Create and deliver training to the sales team.

Conocimientos

Customer service experience

High volume calling

Problem-solving skills

Coaching and training

MS Office proficiency

Experience with CRM systems

Descripción del empleo

Job Title

Specialist, Partner Success - Bilingual

Job Description

The Partner Specialist is responsible for effectively enabling the sales process for a client’s products and services for an assigned territory/client. Responsibilities are focused on managing relationships with important channel partners, as well as supporting a team to drive sales through channel.

Responsibilities

• Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts
• Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners
• Conduct monthly/quarterly consultative reviews and health checks analyzing our needs
• Create talk tracks specifically related to customer health and use predictive data to identify 'at-risk' customers
• Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements.
• Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teams
• Guide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand business
• Create and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of products
• Manage high volume of customer contacts through phone and email each day
• Work with cross-functional teams and management to improve sales processes and achieve a positive customer experience
• Maintain a high level of CRM hygiene to ensure all relevant data is captured
• May potentially attend vendor events

Candidate Profile

• 3+ years of prior experience working in a customer service or sales capacity
• Experience of high-volume calling
• A passion for customer experience
• Willingness to learn new technology and dataProblem-solving skills with demonstrated ability to articulate the value and business process to a customer
• Experience coaching others or training delivery
• Excellent knowledge of MS Office programs
• Experience using email, phone and video tools
• Experience working with Salesforce.com or similar CRM
• Maintain overall ownership and to function as single contact for Top Channel Partners