Specialist, Partner Success - Bilingual

Convergys; Colombia; Presencial; COP 78.120.000 - 145.080.000; Jornada completa

Descripción de la vacante

A global technology and services leader is seeking a Bilingual Specialist for Partner Success in Bogota, Colombia. You will manage relationships with channel partners, improve customer retention, and provide sales forecasts. Ideal candidates have 3+ years in customer service or sales and are proficient in MS Office and CRM tools. This role is full-time and requires strong problem-solving skills and the ability to train others. Join a team dedicated to transforming brand experiences and supporting top partners.

Formación

• 3+ years of prior experience in customer service or sales.
• Experience managing high volumes of customer contacts.
• Willingness to learn new technology and data.
• Willingness to learn new technology and data.
• Problem-solving skills with demonstrated ability to articulate the value and business process to a customer.
• Experience coaching others or training delivery.
• Excellent knowledge of MS Office programs.
• Experience using email, phone and video tools.
• Experience working with Salesforce.com or similar CRM.
• Maintain overall ownership and to function as single contact for Top Channel Partners.

Responsabilidades

• Manage relationships with important channel partners.
• Provide accurate sales forecasts weekly/monthly/quarterly.
• Conduct health checks to analyze customer needs.
• Create training for sales teams on product benefits.
• Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements.
• Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teams.
• Guide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand business.
• Create and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of products.
• Manage high volume of customer contacts through phone and email each day.
• Work with cross-functional teams and management to improve sales processes and achieve a positive customer experience.
• Maintain a high level of CRM hygiene to ensure all relevant data is captured.
• May potentially attend vendor events.

Conocimientos

Customer service experience

High-volume calling

Problem-solving skills

Coaching or training experience

Excellent knowledge of MS Office

Salesforce.com or similar CRM experience

Training/coaching

Bilingual English/Spanish

Herramientas

Salesforce

Descripción del empleo

Specialist, Partner Success - Bilingual page is loaded## Specialist, Partner Success - Bilinguallocations: COL Bogota - Cra. 15 #77-50time type: Full timeposted on: Posted Yesterdayjob requisition id: R1716511Job Title:Specialist, Partner Success - BilingualJob DescriptionThe Partner Specialist is responsible for effectively enabling the sales process for a client’s products and services for an assigned territory/client. Responsibilities are focused on managing relationships with important channel partners, as well as supporting a team to drive sales through channel partners.**You will:*** Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts* Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners* Conduct monthly/quarterly consultative reviews and health checks analyzing our needs* Create talk tracks specifically related to customer health and use predictive data to identify 'at-risk' customers* Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements.* Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teams* Guide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand business* Create and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of products* Manage high volume of customer contacts through phone and email each day* Work with cross-functional teams and management to improve sales processes and achieve a positive customer experience* Maintain a high level of CRM hygiene to ensure all relevant data is captured* May potentially attend vendor events**You have:*** 3+ years of prior experience working in a customer service or sales capacity* Experience of high-volume calling* A passion for customer experience* Willingness to learn new technology and data* Problem-solving skills with demonstrated ability to articulate the value and business process to a customer* Experience coaching others or training delivery* Excellent knowledge of MS Office programs* Experience using email, phone and video tools* Experience working with Salesforce.com or similar CRM* Maintain overall ownership and to function as single contact for Top Channel PartnersLocation:COL Bogota - Cra. 15 #77-50Language Requirements:English (Required), Spanish (Required)Time Type:Full time# **Mission:**### Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.# **Company Overview:**### We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s...... designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.