Global Payroll Client Success Manager II

ADP; Bogotá ciudad; On-site; COP 120,000,000 - 180,000,000; Full time

Job summary

ADP seeks a Client Success Manager to advocate the Global Payroll solution and drive leadership in the payroll industry for Enterprise and Mid‑market clients. You will manage Global Payroll accounts, build trusted advisor relationships, and collaborate with Sales, Service and Implementation teams to retain and grow business across time zones.

The role requires 3–5 years in account/relationship management within payroll, HRIS or related fields, plus strong MS Office skills and the ability to

Qualifications

• 3-5 years of related implementation, project management, account management or operational experience with benefits, HR, payroll, HRIS and/or system implementation.
• Extensive experience building relationships with clients is essential.
• Advanced MS Suite software capabilities.

Responsibilities

• Manage a client's portfolio of Global Payroll accounts to ensure client satisfaction, retention & growth.
• Develop trusted advisor relationships and influence clients to partner with ADP.
• Lead and participate in client reviews, communicate product updates, and support contract negotiations.

Skills

Account management

Relationship building

Client engagement

Communication skills

Education

Degree in Business Administration / HR / Finance

Tools

MS Office Suite

Job description

ADP seeks a Client Success Manager to advocate the Global Payroll solution and drive leadership in the payroll industry for Enterprise and Mid‑market clients. You will manage Global Payroll accounts, build trusted advisor relationships, and collaborate with Sales, Service and Implementation teams to retain and grow business across time zones.

The role requires 3–5 years in account/relationship management within payroll, HRIS or related fields, plus strong MS Office skills and the ability to