ServiceNow Solutions Engineer (ITSM/ITOM)

Blanc Labs

Colombia

Presencial

COP 212.419.000 - 283.226.000

Jornada completa

Hace 8 días

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Descripción de la vacante

Blanc Labs seeks a skilled ServiceNow Developer to design, build, and support scalable solutions on the ServiceNow platform, partnering with business stakeholders, architects, and cross-functional technology teams.

You will configure, customize, and enhance ITSM, ITOM, ITBM, CSM, or HRSD modules, build integrations using REST/SOAP APIs and MID Server, and translate requirements into scalable technical solutions. Upgrades, governance, and documentation are part of the role.

Formación

Proven hands-on experience as a ServiceNow Developer.
Experience with ITSM/ITOM/ITBM/CSM/HRSD modules.
Hands-on experience with Integration Hub, REST/SOAP web services, and MID Server configuration.
Strong understanding of ServiceNow data model, ACLs, Business Rules, Workflows, and Flow Designer.
Experience with Service Portal, Catalog Builder, and UI customization.
ServiceNow CSA is required; CAD or micro-certifications preferred.
Familiarity with Agile delivery methodologies and sprint-based development cycles.
Strong analytical, problem-solving, and communication skills.

Responsabilidades

Design, develop, and configure applications and workflows on the ServiceNow platform, including ITSM, ITOM, ITBM, CSM, or HRSD modules as applicable.
Build and maintain custom Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and ACLs.
Develop and support integrations between ServiceNow and third-party systems using REST/SOAP APIs, MID Server, and Integration Hub.
Translate business and functional requirements into scalable, maintainable technical solutions.
Configure and customize Service Catalog items, Record Producers, Workflows, and Flow Designer flows.
Participate in platform upgrades, ensuring custom configurations remain compatible and performant.
Collaborate with architects, business analysts, and QA teams to ensure solutions align with business objectives and platform best practices.
Troubleshoot, debug, and resolve defects and production issues in a timely manner.
Support unit testing, code reviews, and adherence to ServiceNow development standards and governance.
Document technical designs, configurations, and support procedures for ongoing maintainability.