ServiceNow Developer

Blanc Labs; Colombia; Presencial; COP 212.419.000 - 283.226.000; Jornada completa

Descripción de la vacante

Blanc Labs seeks a skilled ServiceNow Developer to design, build, and support scalable solutions on the ServiceNow platform, partnering with business stakeholders, architects, and cross-functional technology teams.

You will configure, customize, and enhance ITSM, ITOM, ITBM, CSM, or HRSD modules, build integrations using REST/SOAP APIs and MID Server, and translate requirements into scalable technical solutions. Upgrades, governance, and documentation are part of the role.

Formación

• Proven hands-on experience as a ServiceNow Developer.
• Experience with ITSM/ITOM/ITBM/CSM/HRSD modules.
• Hands-on experience with Integration Hub, REST/SOAP web services, and MID Server configuration.
• Strong understanding of ServiceNow data model, ACLs, Business Rules, Workflows, and Flow Designer.
• Experience with Service Portal, Catalog Builder, and UI customization.
• ServiceNow CSA is required; CAD or micro-certifications preferred.
• Familiarity with Agile delivery methodologies and sprint-based development cycles.
• Strong analytical, problem-solving, and communication skills.

Responsabilidades

• Design, develop, and configure applications and workflows on the ServiceNow platform, including ITSM, ITOM, ITBM, CSM, or HRSD modules as applicable.
• Build and maintain custom Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and ACLs.
• Develop and support integrations between ServiceNow and third-party systems using REST/SOAP APIs, MID Server, and Integration Hub.
• Translate business and functional requirements into scalable, maintainable technical solutions.
• Configure and customize Service Catalog items, Record Producers, Workflows, and Flow Designer flows.
• Participate in platform upgrades, ensuring custom configurations remain compatible and performant.
• Collaborate with architects, business analysts, and QA teams to ensure solutions align with business objectives and platform best practices.
• Troubleshoot, debug, and resolve defects and production issues in a timely manner.
• Support unit testing, code reviews, and adherence to ServiceNow development standards and governance.
• Document technical designs, configurations, and support procedures for ongoing maintainability.

Conocimientos

ServiceNow development

ITSM/ITOM/ITBM/CSM/HRSD

REST/SOAP integrations

Flow Designer

CSA

CAD or micro-certifications

Agile

Communication

Advanced English

Herramientas

Integration Hub

MID Server

Service Portal

Catalog Builder

UI Policies/Actions

ACLs

Business Rules

Descripción del empleo

We are looking for a skilled ServiceNow Developer to design, build, and support scalable solutions on the ServiceNow platform. This role will partner closely with business stakeholders, architects, and cross-functional technology teams to configure, customize, and enhance ServiceNow applications that streamline enterprise workflows and improve service delivery.

What You'll Be Doing:

• Design, develop, and configure applications and workflows on the ServiceNow platform, including ITSM, ITOM, ITBM, CSM, or HRSD modules as applicable
• Build and maintain custom Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and ACLs
• Develop and support integrations between ServiceNow and third-party systems using REST/SOAP APIs, MID Server, and Integration Hub
• Translate business and functional requirements into scalable, maintainable technical solutions
• Configure and customize Service Catalog items, Record Producers, Workflows, and Flow Designer flows
• Participate in platform upgrades, ensuring custom configurations remain compatible and performant
• Collaborate with architects, business analysts, and QA teams to ensure solutions align with business objectives and platform best practices
• Troubleshoot, debug, and resolve defects and production issues in a timely manner
• Support unit testing, code reviews, and adherence to ServiceNow development standards and governance
• Document technical designs, configurations, and support procedures for ongoing maintainability

What You'll Need to Be Successful:

• Proven hands-on experience as a ServiceNow Developer, building and configuring solutions on the platform
• Experience with ServiceNow modules such as ITSM, ITOM, ITBM, CSM, or HRSD
• Hands-on experience with Integration Hub, REST/SOAP web services, and MID Server configuration
• Solid understanding of the ServiceNow data model, ACLs, Business Rules, Workflows, and Flow Designer
• Experience with Service Portal, Catalog Builder, and UI customization
• ServiceNow Certified System Administrator (CSA) required; Certified Application Developer (CAD) or additional micro-certifications preferred
• Familiarity with Agile delivery methodologies and working within sprint-based development cycles
• Strong analytical, problem-solving, and communication skills, with the ability to work across distributed, cross-functional teams
• Advanced English proficiency, written and verbal

Blanc Labs is enabling a digital future. Headquartered in Toronto, we partner with clients in North & South America to digitize and automate their operations and build their next generation of digital products and services. We empower clients to enhance their digital offerings and bring creative solutions to the market faster. Learn more at www.blanclabs.com.

Blanc Labs is an equal opportunity employer and is committed to providing employment in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodations within reason due to a disability or medical need are available on request for candidates taking part in the recruitment process.