ServiceNow CSM & Field Service Technical Consultant

Slalom

Colombia

Presencial

COP 60.000.000 - 120.000.000

Jornada completa

Hace 2 días

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Descripción de la vacante

Slalom is seeking a seasoned ServiceNow Technical Consultant to lead configuration, development, and integrations for Customer Service Management engagements. You will own technical design artifacts, collaborate with business and technology stakeholders, and guide delivery across omnichannel case handling, workflows, and portal experiences.

You will contribute to discovery, backlog grooming, and story writing, ensuring alignment with best practices, testing, and rapid yet maintainable

Formación

3+ years of ServiceNow configuration and development experience.
Experience in Customer Service Management, Field Service Management, or related modules.
Ability to translate requirements into working platform solutions.
Strong communication with business and technology stakeholders.

Responsabilidades

Configure and develop ServiceNow CSM solutions across omnichannel case intake and self-service.
Build platform functionality (Flow Designer, Workspace, UI Builder, rules, scripts).
Design and build integrations between ServiceNow and ERP/CRM systems.
Create technical design artifacts and maintain backlog of stories.
Support testing cycles, deployments, and hypercare.