IT Helpdesk Associate (Bogota)

Veho; Bogotá; Presencial; COP 60.000.000 - 90.000.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Equity

Medical insurance

Dental insurance

Vision coverage

401(k)

Unlimited PTO

Descripción de la vacante

Veho is seeking an IT Administrator to oversee the remote employee infrastructure, software, licenses, inventory, and day-to-day help desk tasks. The role supports Mac OS and Windows and tackles small to mid-size projects requiring hands-on technical work.

The ideal candidate has 3+ years in IT, experience with Okta, Kandji/Intune, Google Suite, and basic networking. This Bogotá-based contractor position partners with Veho to scale globally, with equity and strong career growth on offer.

Formación

• Bachelor’s degree in IT, MIS, CS or related field.
• 3+ years of IT experience.
• Experience with SaaS tools: Okta, Kandji/Intune, Google Suite.
• Familiarity with basic networking for warehouse IT.
• Experience with Asset Management and purchasing.
• Some security experience.
• Experience with mobile asset management (scanners, Android).

Responsabilidades

• Oversee all service requests, incidents, and problems.
• Coordinate urgent, complex support issues and identify root cause.
• Handle onboarding and offboarding for employees and contractors.
• Collaborate with Security to maintain a secure digital environment.
• Monitor and maintain IT systems performance.
• Maintain inventory records, knowledge base, and ticketing system.
• Participate in on-call monitoring rotations.
• Maintain identity access management and IT policies.

Conocimientos

Customer service

Communication

Project management

Problem solving

Educación

Bachelor’s degree in IT/MIS/CS

Herramientas

Okta

Kandji/Intune

Google Suite

SSO integrations

Unifi

Remote access

Descripción del empleo

About Veho

Veho’s mission is to power the future of commerce by making shopping, shipping and returns seamless for everyone.

We are building a modern, end-to-end logistics infrastructure designed entirely for the ever-evolving needs of ecommerce brands and everyday consumers.

Powered by next-generation technology and a vertically integrated supply chain, Veho gives brands and their customers unprecedented control over their deliveries and removes the pain from the ecommerce post-purchase experience. We make delivery the ‘extension of the brand’ and leverage it to create deeper loyalty and trust between brands and their customers, driving customer retention and lifetime value. Our rapidly growing client list includes leading consumer brands like HelloFresh, Zara, Macy’s, Sephora, and more.

To truly build an iconic company, we strongly believe that our people and values must be aligned with our mission. As such, we take pride in our championship team, merit-based culture. We seek team players who want to compete, win, make an impact and build a legacy, and we reward performance and impact players with generous equity and incredible career growth opportunities.

About the Role
Veho’s IT department is seeking an IT Administrator who will report directly to the Senior Manager of IT. The IT Helpdesk Associate is responsible for overseeing Veho’s remote employee infrastructure, software and account management for equipment, asset management, software, licenses management and general day to day help desk requests.The ideal candidate should have experience supporting both Mac OS and Windows users. The role will be responsible for tackling small to medium projects that may take longer than a few days to solve. The role requires the ability to roll up your sleeves and dive into technical and logistical challenges.

A great candidate:

• 3+ years of IT experience

• Experience working with SaaS tools such as Okta, Kandji/Intune, Google Suite, etc

• Familiarity with basic networking with the purpose of being able to support our growing warehouse IT infrastructure

• Experience with Asset Management and purchasing

• Some security experience and exposure

• Experience with mobile asset management (ie scanners, android devices, etc)

What You’ll Do:

• Oversee 100% of the service requests, incidents and problems.

• Manages and coordinates urgent and complicated support issues. Determine root cause of issues and communicate appropriately to internal and external customers.

• Responsible for onboarding and offboarding for all employees and contractors

• Work in partnership with the Security team to create a secure digital environment

• Monitor performance and maintain systems managed by IT

• Maintain and update accurate information across several systems including inventory records, knowledge base, and ticketing system

• Participate in an on call monitoring rotation

• Maintain and streamline identity access management

• Create and Maintain documentation and IT policies

What you bring:

• Education: Bachelor’s degree in related fields such as Information Technology, Management Information Systems, Computer Science or similar fields. Equivalent years of experiences without a degree are considered.

• Skills: Customer service, communication, project and program management, working technical knowledge of modern helpdesk and enterprise technologies, working knowledge of SaaS applications, SSO integrations, Network hardware and software solutions (Unifi etc), remote access solutions, secure endpoint solutions and cloud infrastructure/connectivity, creative problem solving.

Experience:

• 3+ years of relevant education and/or work experience.

• ITIL knowledge and understanding of IT best practices

Important Note:
This opportunity is based in Bogotá, Colombia and offers the chance to partner with Veho as we expand globally. This engagement will begin under a contractor arrangement. We are, however, deeply committed to building a strong partnership and providing meaningful, engaging work opportunities for talented individuals who want to grow with Veho.

Veho is a growth company that looks for team members to grow with it. No matter the location, or the role, every Veho teammate shares one galvanizing mission: driving commerce forward with a customer-centric delivery experience that’s built for the modern era. We live by our leadership principles. We’re looking for team members who are: obsessed over the customer, first-principles thinkers, builders at heart, intrinsically driven to win, and owners biased toward action.

Join us in building the future of ecommerce logistics and in doing the work of our lifetime!

All California applicants, please reference our California Applicant Privacy Notice located here.

The pay range is subject to the discretion of the Company. Additionally, Veho offers a competitive equity package, comprehensive medical, dental, and vision coverage, and other benefits such as a 401 (k) and unlimited PTO for exempt-level roles.