Service Desk Analyst: IT Support & Troubleshooting

SLB; Bogotá; Presencial; COP 30.000.000 - 42.000.000; Jornada completa

Descripción de la vacante

SLB in Bogotá seeks a Service Desk Analyst to deliver first and second line IT support for laptops, desktops, IP telephony, connectivity, and security. You will troubleshoot, log incidents, and coordinate with global teams to resolve issues efficiently.

We require advanced English and Spanish, plus knowledge of Windows OS and Microsoft 365. ServiceNow experience and ITIL familiarity are a plus, with 1–3 years in a similar role.

Formación

• Advanced/Fluent English and Spanish required.
• Foundational knowledge of Windows OS and Microsoft 365 suite.
• Experience in IT service desk or user support preferred.

Responsabilidades

• Provide first and second line IT support for laptop/desktop hardware and software issues.
• Handle IP telephony, connectivity, security, servers, and real‑time operations problems.
• Log incidents and service requests, troubleshoot and resolve or escalate accordingly.
• Communicate incident progress to users and close tickets within SLAs.
• Mentor junior team members and participate in training roadmaps.

Conocimientos

Customer service

Troubleshooting

Communication

Educación

Systems Engineering

Computer Science

Information Technology

Business Administration (IS focus)

Herramientas

ServiceNow

Power Platform

ITIL v4

Descripción del empleo

SLB in Bogotá seeks a Service Desk Analyst to deliver first and second line IT support for laptops, desktops, IP telephony, connectivity, and security. You will troubleshoot, log incidents, and coordinate with global teams to resolve issues efficiently.

We require advanced English and Spanish, plus knowledge of Windows OS and Microsoft 365. ServiceNow experience and ITIL familiarity are a plus, with 1–3 years in a similar role.