IBM iSeries (AS/400) Infrastructure Support – L1 – 100% Remote

Georgia IT, Inc.; Colombia; À distance; COP 78 463 000 - 130 772 000; Plein temps

Résumé du poste

Georgia IT, Inc. is seeking an IBM iSeries (AS/400) Infrastructure Support – L1 for a 100% remote position. The role focuses on day-to-day operational monitoring, first-level technical support for enterprise IBM i environments, and adherence to ITIL procedures in a 24x7 production setting.

The candidate will monitor system health, jobs, backups, storage, network connectivity, and alerts, escalating to L2/L3 as needed. Strong troubleshooting and incident management skills are required.

Qualifications

• 2–4 years of experience in IBM iSeries infrastructure support.
• Experience in 24x7 production support environments.
• Strong knowledge of IBM i operational activities and basic troubleshooting.

Responsabilités

• Monitor IBM i systems, LPARs, jobs, subsystems, and resources.
• Respond to alerts and incidents within defined SLAs.
• Perform daily health checks and log handovers.
• Escalate complex issues to L2/L3 teams with details.
• Support backups, BRMS, and recovery activities.
• Handle security alerts and access-related requests.
• Monitor storage, network connectivity, and IFS/VIOS components.
• Participate in shift exchanges and on-call duties as required.

Connaissances

IBM iSeries

System monitoring

Incident management

On-call support

ITIL familiarity

Backup & recovery

Network troubleshooting

Security alerts

Outils

BRMS

HMC

VIOS

LPARs

IBM i Navigator

Description du poste

IBM iSeries (AS/400) Infrastructure Support – L1 – 100% Remote

Experience: 2–4 Years

Rate: DOE

Job Summary

We are seeking an IBM iSeries (AS/400) Infrastructure support resource – L1 to provide day-to-day operational monitoring and first-level technical support for enterprise IBM i environments. The ideal candidate will monitor system health, jobs, backups, storage, network connectivity, and operational alerts while following established procedures and escalating complex issues to L2 and L3 teams.

The role requires strong knowledge of IBM i operational activities, basic troubleshooting skills, incident management, and the ability to work effectively in a 24x7 enterprise production support environment.

Key Responsibilities

Monitoring & Operations

• Monitor IBM i systems, LPARs, jobs, subsystems, and system resources.
• Monitor CPU, memory, disk utilization, system status, and operational alerts.
• Perform daily health checks based on established procedures.
• Monitor production workloads and report abnormal conditions.
• Respond to alerts and operational incidents within defined SLAs.
• Maintain accurate operational logs and shift handover documentation.
• Monitor production jobs and job queues.
• Identify jobs that are stuck, failed, or running abnormally.
• Perform basic job management activities such as holding, releasing, and ending jobs based on approved procedures.
• Monitor Advanced Job Scheduler activities and **escalate** scheduling failures.

Backup & Recovery Operations

• Monitor scheduled IBM i backups.
• Verify successful completion of backup jobs.
• Identify backup failures and unsaved objects.
• Perform initial troubleshooting of backup issues and **escalate** unresolved BRMS issues to L2/L3.
• Support backup and recovery activities according to documented procedures.

Security & User Administration

• Create, modify, disable, and remove user profiles based on approved requests.
• Support password and access-related requests.
• Monitor security alerts and **escalate** potential security incidents.
• Support SSL/digital certificate activities under L2/L3 guidance.

Storage & IFS Operations

• Monitor disk utilization and storage capacity.
• Perform basic IFS monitoring and file-system checks.
• Identify storage-related alerts and **escalate** capacity or performance issues.
• Support approved disk and storage administration activities.

Network & Connectivity Support

• Perform basic TCP/IP connectivity troubleshooting.
• Monitor IBM i network interfaces and services.
• Troubleshoot basic connectivity issues involving IBM i servers.
• Escalate HMC, SAN, VIOS, and complex network issues to L2/L3.
• Monitor IBM Power systems, LPARs, and HMC alerts.
• Monitor VIOS availability and connectivity.
• Escalate hardware, firmware, VIOS, and HMC issues to L2/L3.
• Create, update, and resolve incidents according to operational procedures.
• Perform initial incident diagnosis and collect required technical information.
• Escalate incidents to L2/L3 with complete troubleshooting details.
• Participate in shift handovers and daily operational meetings.
• Maintain knowledge articles and operational documentation.
• Participation in shift-based support and on-call activities as required.
• Support planned maintenance and operational activities outside business hours when required.

Follow established ITIL, incident, change, and escalation procedures