Senior Integration and Support Engineer

Sutherland; Bogotá; Presencial; COP 66.960.000 - 100.440.000; Jornada completa

Descripción de la vacante

A leading IT services company in Bogotá is seeking a Senior Integration and Support Engineer to implement and support NICE’s product suite. The ideal candidate will have over 5 years of experience in customer service and technical support, particularly with Linux and data handling. This role offers full-time employment in a collaborative environment.

Formación

• 5+ years of experience delivering excellent customer service.
• 4+ years of hands-on experience with Linux, shell scripting, data handling, SQL, and PL/SQL.
• Proven experience with troubleshooting methodologies.

Responsabilidades

• Implement and deploy NICE’s product suite solutions for clients.
• Provide front-line support, troubleshooting and resolving application issues.
• Collaborate with clients providing technical expertise throughout deployment lifecycle.

Conocimientos

Advanced English level (B2H or Higher)

Customer service experience

Linux experience

Shell scripting

Data handling

SQL and PL/SQL

Troubleshooting skills

Organizational skills

Time-management skills

Communication skills

Educación

Bachelor's degree in computer science (or equivalent)

Herramientas

AWS

MicroStrategy

Python

Perl

SQL Server

Oracle

ETL tools (e.g., Informatica, Talend)

BI tools (Tableau, Power BI)

Descripción del empleo

Overview

Senior Integration and Support Engineer at Sutherland, Bogota, D.C., Colombia

Responsibilities

• Integration & Deployment: Implement and deploy NICE’s product suite solutions for clients; install and integrate NICE’s applications with diverse enterprise systems and data sources using ETL processes, REST APIs, web services, XML, XSLT, and scripting languages. This includes installing and maintaining MicroStrategy Intelligence Server, web server, and application tools suite, and managing data models for reporting and analytics, including report configuration using MicroStrategy tools.
• Issue Resolution and Support: Provide front-line support, troubleshooting and resolving Sales Performance Management application issues reported by end-users; document problem-solving processes; test fixes and conduct post-resolution follow-ups; analyze resolutions to identify trends and prevent recurrence.
• Client Collaboration & Technical Expertise: Collaborate with clients and NICE’s Client Services team, providing technical expertise throughout the deployment lifecycle; data mapping and integration, forms/workflow design and implementation, and report design/implementation; gather information on operational issues and document for analysis and resolution.
• System Administration and Maintenance: Perform hands-on maintenance and support for Sales Performance Management applications, including software installation/upgrades, database exports, and system/configuration tasks; share best practices with fellow engineers and business analysts; provide feedback to Product Management for enhancements.

Qualifications

• Advanced English level (B2H or Higher)
• 5+ years of experience delivering excellent customer service, including the ability to explain complex technical information to both business and technical audiences
• 4+ years of hands-on experience with Linux, shell scripting, data handling, SQL, and PL/SQL; strong analytical skills
• Hands-on knowledge and practical integration experience with enterprise software applications
• Proven experience with troubleshooting methodologies and problem-solving abilities
• Excellent organizational, prioritization, and time-management skills
• Excellent verbal and written communication skills; ability to collaborate within a team
• Demonstrated ability to bridge communication gaps between technical and business stakeholders
• Bachelor's degree in computer science (or equivalent)
• A passion for technology and willingness to learn and adapt to emerging technologies
• Willingness to travel up to 10%
• Valuable technical skills: deep understanding of Linux/Unix, shell scripting, Python and Perl, Java; familiarity with HTML, CSS, JSP, XML, XSLT; strong database skills (Oracle, PostgreSQL, SQL Server, DB2; PL/SQL); experience with AWS and cloud deployment
• Familiarity with REST APIs/web services, ETL tools (e.g., Informatica, Talend, AWS Glue, Azure Data Factory), and BI tools (MicroStrategy, Tableau, Power BI, Business Objects, Cognos)
• Business and Data Analysis: exposure to CRM like Salesforce, ERP like Oracle/SAP; cloud-native data platforms (Snowflake, Redshift, BigQuery); Big Data technologies (Hadoop, Spark); cloud platforms (AWS/Azure/GCP)

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting, Software Development, and IT System Custom Software Development