Senior Transaction Services Lead — Process & Risk Improvement

Citigroup Inc.; Bogotá; Sur place; COP 85 000 000 - 135 000 000; Plein temps

Résumé du poste

Citigroup Inc. in Bogotá seeks an experienced Transaction Svs Sr Supervisor to lead a medium-sized unit within Transaction Capture Services.

You will supervise daily workflow, assess risk, and drive process improvements in collaboration with the Transaction Capture team. The role requires strong project management, Spanish and English fluency, and the ability to coach junior staff while maintaining adherence to audit and control policies.

Qualifications

• 4-7 years of experience in a related role.
• Subject Matter Expert in one or more skill sets or products.
• Demonstrated project management skills.
• Fluency in Spanish and English, both written and spoken. Portuguese is a plus.

Responsabilités

• Provide support to Treasury and Trade services.
• Open and amend SBLCs, process payments, and resolve customer issues to ensure efficient daily operation.
• Supervise a medium Transaction Services Operations unit that performs exception processing.
• Resolve unique transaction services issues/problems and recommend new procedures.
• Evaluate team performance and make recommendations for pay increases, hiring, terminations and other personnel actions.
• Ensure task quality of the team and solve issues based on information analysis.
• Contribute to the development of new techniques related to the trade life cycle and workflow improvements.
• Resolve complex trade flow problems through evaluation of procedures and industry standards.
• Contribute to change-the-bank projects and offer advanced solutions.
• Assume leadership role within the team, coach and train new recruits, guide junior staff.
• Assess risk in business decisions, escalate and report control issues with transparency, ensuring compliance with laws and Citigroup policies.

Connaissances

Experience 4-7 yrs

Subject Matter Expert

PM Skills

Bilingual EN/ES

Formation

Bachelor’s degree/University degree or equivalent experience

CDCS certification is a plus

Description du poste

Citigroup Inc. in Bogotá seeks an experienced Transaction Svs Sr Supervisor to lead a medium-sized unit within Transaction Capture Services.

You will supervise daily workflow, assess risk, and drive process improvements in collaboration with the Transaction Capture team. The role requires strong project management, Spanish and English fluency, and the ability to coach junior staff while maintaining adherence to audit and control policies.