Transaction Svs Sr Supervisor - C11 - Bogota

12240 Colrepfin Ltda; Girardot; On-site; COP 60,000,000 - 90,000,000; Full time

Job summary

Citigroup seeks a Transaction Services Sr Supervisor to lead a medium unit within Transaction Capture Services. You will supervise daily workflows, drive process improvements, interpret data, and prepare reports to minimize bank risk while ensuring adherence to audit and control policies.

The ideal candidate has 4–7 years in related roles, fluent in Spanish and English, strong project management, sharp attention to detail, and the ability to coach junior staff in a fast-paced banking environment

Qualifications

• 4–7 years of experience in a related role.
• Subject Matter Expert in one or more skill sets.
• Demonstrated project management skills.
• Ability to work under pressure and meet deadlines.
• Excellent written and verbal communication.
• Detail-oriented with strong problem-solving skills.
• Fluency in Spanish and English; Portuguese a plus.
• Strong planning, organization and execution capability.
• Identify new business opportunities.

Responsibilities

• Provide leadership to a medium Transactions Services unit and coordinate with Transaction Capture.
• Supervise daily workflows, solve issues, and improve processes.
• Evaluate team performance and manage personnel actions.
• Ensure task quality and perform information-based issue resolution.
• Contribute to trade life cycle improvements and change-the-bank initiatives.
• Coach and train new recruits; guide junior staff.
• Assess risk in business decisions and ensure compliance with laws and policies.

Skills

Bilingual Spanish-English

Project management

Attention to detail

Risk awareness

Communication skills

Stakeholder management

Education

Bachelor’s degree

CDCS certification (plus)

Job description

The Transaction Svs Sr Supervisor is an intermediate management level position responsible for leading and supervising a medium sized unit of support employees, in coordination with the Transaction Capture team. The overall objective of this role is to improve processes, interpret data, prepare reports, and minimize bank risk through ensuring adherence to audit and control policies.

Responsibilities:

• Provide support to Treasury and Trade services,
• Open and amend Standby Letters of Credit SBLCs), process payments and solve customer issues to ensure efficient daily operation
• Supervise the daily workflow for a medium Transaction Services Operations unit that performs exception processing
• Solve unique transaction services issues/problems and recommend new work procedures through an understanding of current procedures
• Evaluate team performance and make recommendations for pay increases, hiring, terminations and other personnel actions
• Ensure task quality of the team and solve issues based on information analysis
• Contribute to the development of new techniques related to the trade life cycle, and the improvement of processes and workflow for the area.
• Resolve complex trade flow problems through an in-depth evaluation of procedures and industry standards.
• Contribute to change-the-bank projects and offers advanced solutions.
• Assume informal/formal leadership role within the team, and coach and train new recruits, and provide guidance and support to junior staff.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 4-7 years of experience in a related role.
• Subject Matter Expert in one or more specific skill sets, business areas or products.
• Demonstrated project management skills.
• Ability to work under pressure and manage to deadlines.
• Ability to work in a fast-paced environment.
• Consistently demonstrates clear and concise written and verbal communication.
• Attention to detail and intermediate problem solving skills.
• Fluency in Spanish and English, both written and spoken. Portuguese is a plus
• Highly detailed planning, organization, and solid execution capability.
• Strong focus on control with Analytical and organizational skills.
• Strong performance record, being a self-starter who solves issues as they may arise.
• Quick learner; comfortable with and able to manage in complex systems environment and associated development process.
• Identify new business opportunities.

Education:

• Bachelor’s degree/University degree or equivalent experience
• CDCS certification is a plus

Job Family Group:

Operations - Transaction Services

Job Family:

Transaction Capture Services

Time Type:

Full time

Most Relevant Skills:

Please see the requirements listed above.

Other Relevant Skills:

For complementary skills, please see above.