Transaction Svs Sr Supervisor - C11 - BOGOTA

Citigroup; Bogotá; On-site; COP 120,000,000 - 180,000,000; Full time

Job summary

Citigroup in Bogotá, Colombia is seeking a Transaction Services Senior Supervisor to lead a medium unit and coordinate with the Transaction Capture team. The role focuses on process improvement, data interpretation, and reporting to minimize risk while ensuring adherence to audit controls.

The ideal candidate has 4-7 years in a related role, strong project management and leadership skills, fluent in Spanish and English, and the ability to train junior staff and drive change across the trade life

Qualifications

• 4-7 years of related experience.
• Subject Matter Expert in one or more skill sets, business areas or products.
• Demonstrated project management skills.
• Ability to work under pressure and meet deadlines.
• Fluency in Spanish and English; Portuguese a plus.

Responsibilities

• Provide support to Treasury and Trade services.
• Open and amend SBLCs, process payments and resolve customer issues.
• Supervise daily workflow of a medium Transaction Services Operations unit.
• Address complex issues and recommend new procedures.
• Evaluate team performance and manage personnel actions.
• Ensure task quality and analyze information to resolve issues.
• Contribute to development of new techniques related to the trade life cycle.
• Resolve complex trade flow problems and ensure adherence to industry standards.
• Contribute to change-the-bank projects and provide advanced solutions.
• Coach and train new recruits and mentor junior staff.
• Assess risk and uphold firm’s reputation with compliance.

Skills

Project management

Leadership

Written and verbal communication

Analytical skills

Problem solving

Attention to detail

Risk assessment

Process improvement

Education

Bachelor's degree or university degree or equivalent experience

CDCS certification

Job description

The Transaction Svs Sr Supervisor is an intermediate management level position responsible for leading and supervising a medium sized unit of support employees, in coordination with the Transaction Capture team. The overall objective of this role is to improve processes, interpret data, prepare reports, and minimize bank risk through ensuring adherence to audit and control policies.

Responsibilities

• Provide support to Treasury and Trade services,
• Open and amend Standby Letters of Credit SBLCs), process payments and solve customer issues to ensure efficient daily operation
• Supervise the daily workflow for a medium Transaction Services Operations unit that performs exception processing
• Solve unique transaction services issues/problems and recommend new work procedures through an understanding of current procedures
• Evaluate team performance and make recommendations for pay increases, hiring, terminations and other personnel actions
• Ensure task quality of the team and solve issues based on information analysis
• Contribute to the development of new techniques related to the trade life cycle, and the improvement of processes and workflow for the area.
• Resolve complex trade flow problems through an in-depth evaluation of procedures and industry standards.
• Contribute to change-the-bank projects and offers advanced solutions.
• Assume informal/formal leadership role within the team, and coach and train new recruits, and provide guidance and support to junior staff.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications

• 4-7 years of experience in a related role.
• Subject Matter Expert in one or more specific skill sets, business areas or products.
• Demonstrated project management skills.
• Ability to work under pressure and manage to deadlines.
• Ability to work in a fast-paced environment.
• Consistently demonstrates clear and concise written and verbal communication.
• Attention to detail and intermediate problem solving skills.
• Fluency in Spanish and English, both written and spoken. Portuguese is a plus
• Highly detailed planning, organization, and solid execution capability.
• Strong focus on control with Analytical and organizational skills.
• Strong performance record, being a self-starter who solves issues as they may arise.
• Quick learner; comfortable with and able to manage in complex systems environment and associated development process.
• Identify new business opportunities.

Education

• Bachelor's degree/University degree or equivalent experience
• CDCS certification is a plus

Job Family Group

Operations - Transaction Services

Job Family

Transaction Capture Services

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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