Sn. Software Engineer / Biligual / Remote

Iron Mountain Incorporated; Valle de Aburrá; On-site; COP 310,578,000 - 559,041,000; Full time

Benefits offered by this job

Competitive compensation

Flexible work options

Health, wellness & retirement plans

Continuous learning opportunities

Job summary

Iron Mountain in Mexico is seeking a Senior ServiceNow Architect to design, build, and maintain custom applications, workflows, and integrations on the ServiceNow platform. You will lead architectural efforts and collaborate with IT and business stakeholders to deliver scalable solutions.

The ideal candidate has 5+ years of experience, CAD certification, ITIL knowledge, and a proven track record mentoring developers within an Agile environment.

Qualifications

• 5+ years of experience developing and maintaining solutions on the ServiceNow platform.
• Expert proficiency in JavaScript, ServiceNow API web services, and core modules ITSM/ITOM/SPM/HAM/SAM/CSM/SPO.
• CAD certification required; CIS preferred.
• Bachelor’s degree in Information Technology or related technical field.
• Strong ITIL knowledge and mentoring experience in Agile environments.

Responsibilities

• Lead Technical Architecture & Customization: design, build, and maintain custom applications, complex workflows, catalog items, and system integrations on the ServiceNow platform.
• Advance Now Assist AI Capabilities: develop and refine AI skills, autonomous agents, and agentic workflows.
• Maintain Platform Governance & Integrity: manage cross-platform changes, enforce quality, and oversee upgrades for vendor compliance.
• Bridge Technical & Business Needs: collaborate with Solutions Architects and stakeholders to turn requirements into Agile deliverables.

Skills

ServiceNow

JavaScript

ITIL

Agile mentoring

Education

Bachelor's degree in Information Technology

Tools

ServiceNow

ServiceNow API

Job description

MEX | Estado de México | Prol de la Calle, 2000, 7 Mz C Lotes 4 y 5

COL | Sabaneta | Carrera 44, 57 Sur 62

COL | Malambo | Calle 10, 39-06

MEX | Jalisco | Av. Prolongación del Colli, 1104

COL | Yumbo | Calle 11, 32-47 Bodega 5

MEX | Nuevo León | Miguel Hidalgo

Full time

J0106500

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

What You’ll Do (Responsibilities) In this role, you will:

• Lead Technical Architecture & Customization: Design, build, and maintain custom applications, complex workflows, catalog items, and system integrations on the ServiceNow platform.
• Advance Now Assist AI Capabilities: Develop and refine AI skills, autonomous agents, and agentic workflows to increase automation and streamline business processes.
• Maintain Platform Governance & Integrity: Manage cross-platform impacts of requested changes, enforce quality standards, and oversee regular ServiceNow version upgrades for vendor compliance.
• Bridge Technical & Business Needs: Collaborate directly with Solutions Architects and business stakeholders to turn complex requirements into functional Agile deliverables.

What You’ll Bring

The Ideal Candidate Will Have

• 5+ years of experience developing and maintaining solutions on the ServiceNow platform.
• Expert proficiency in JavaScript, ServiceNow API web services, and core modules such as ITSM, ITOM, SPM, HAM, SAM, CSM, or SPO.
• ServiceNow Certified Application Developer (CAD) required; Certified Implementation Specialist (CIS) preferred.
• Bachelor’s degree in Information Technology or a related technical field.
• Strong understanding of ITIL principles and a track record of mentoring developers within an Agile framework.

What We Offer

• Location: Mexico
• Competitive compensation and benefits aligned with experience.
• Flexible work options/alternative work options to support work–life balance.
• Comprehensive health, wellness, and retirement plans.
• Opportunities for continuous learning and professional growth.

Ready to take the next step in your career and shape the future of our digital platform?

Category: Information Technology

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail]. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0106500