Senior OC Analyst

Auxis LLC; Bogotá; On-site; COP 60,000,000 - 90,000,000; Full time

Job summary

Auxis in Bogotá, Colombia seeks a Sr. OS Analyst to administer and support client OS environments, ensuring high availability and performance. You will handle L1/L2 troubleshooting, manage AD, DHCP, DNS, and security, and work with IT Service Desk and vendors to expedite resolutions.

Fluent English and Spanish required; ITIL knowledge is a plus. Ideal candidate has 2+ years in OS administration, experience with Windows Server, AD, and virtualization, plus scripting skills in PowerShell or

Qualifications

• Experience administering Windows servers and basic networking.
• Experience with Active Directory administration.
• Nice-to-have Linux knowledge and Cisco CCNA familiarity.

Responsibilities

• Provide L1/L2 troubleshooting for OS issues, hardware performance, security vulnerabilities, and basic systems management tasks.
• Manage alerts for Windows Server services (DHCP, DNS, AD, CA).
• Respond to events to ensure system and infrastructure availability.
• Collaborate with client application teams to resolve OS, availability, and performance issues.
• Monitor security, backup, and redundancy systems per standards.
• Support IT Service Desk, Engineering teams, and vendors to expedite resolution.
• Review logs of events per requirements.
• Document and manage tickets, including updates and performance.
• Identify opportunities for alert reduction and automation.
• Recognize alert patterns and suggest solutions.

Skills

Windows Server administration

Active Directory

Networking basics

Scripting: PowerShell

VBScript / BAT scripting

Office 365 & email security

Virtualization

Cloud computing concepts

ITIL basics

Bilingual English/Spanish (B2+)

Education

High school diploma

Bachelor's degree in Computer Science / IT / Engineering

Tools

Linux knowledge

Cisco CCNA (Nice to Have)

Job description

Job Summary

The Sr. OC Analyst is responsible for administrating and supporting client’s operating system environments according to best practices, ensuring high levels of system availability and performance.

Responsibilities

• Provide L1/L2 troubleshooting for operating system issues, hardware performance, security vulnerabilities, and other basic systems management tasks.
• Manage alerts for Microsoft Windows Server OS services such as DHCP, DNS, AD, and CA.
• Respond to events to ensure the highest level of system and infrastructure availability.
• Collaborate with client application teams to resolve operating system, availability, and performance-related issues.
• Monitor security, backup, and redundancy systems according to predefined standards.
• Work closely with and support the IT Service Desk, Engineering team, and vendors to expedite issue resolution.
• Regularly review logs of events based on organization/client requirements.
• Properly administer assigned tickets, including documentation, updates, and managing ticket performance.
• Identify opportunities for alert reduction and automation.
• Recognize alert patterns and suggest solutions.

Skills and Experience

Experience:

• Experience with the basic administration of Windows servers, including a fundamental understanding of networking infrastructure.
• Demonstrated familiarity of Active Directory.
• Work experience in Computer Science. (Nice to Have)
• 2+ years of work experience in a related field preferred. (Nice to Have)

Education:

• A high school diploma is a prerequisite for this position.
• A bachelor's degree in Computer Science, Engineering, IT, or equivalent work experience. (Nice to Have)

Technical Competencies:

• Basic knowledge of the ITIL framework.
• Basic knowledge of Active Directory services.
• Knowledge of Linux Operating Systems (Nice to Have).
• Knowledge of or training in Cisco CCNA.
• Cisco CCNA Certification (Nice to Have).
• Knowledge of disaster recovery techniques.
• Basic knowledge of scripting languages such as VBScript, BAT, and PowerShell.
• Be familiar with Microsoft Office 365 and email security applications.
• Understanding of virtualization technologies.
• Familiarity with cloud computing concepts and basic operations.
• Understanding of infrastructure operations management, including backup, antivirus, and patching.

Language Skills:

• Proficiency in English and Spanish (Oral and written), with a minimum of B2 level proficiency in both languages being a requirement.

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About Auxis

Auxis prioritizes employee growth and development to help you advance your career. Auxis’ culture empowers you to be your best in the interest of a common team goal. We are constantly striving to improve our culture and environment and have invested in tools to continue to have better visualization of the pulse of our organization.