Senior Windows Server & Systems Availability Analyst

Auxis LLC

Puerto Bogotá

On-site

COP 60,000,000 - 120,000,000

Full time

3 days ago

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Job summary

Auxis LLC is seeking a Sr. OC Analyst to administer and support client operating system environments, ensuring high availability and performance.

You will handle L1/L2 troubleshooting for Windows servers, manage AD/DNS/DHCP/CA alerts, and collaborate with IT teams to resolve OS- and performance-related issues. The role requires English and Spanish proficiency at or above B2 level, strong scripting and disaster recovery knowledge, and familiarity with virtualization, cloud concepts, and ITIL

Qualifications

Requires basic admin of Windows servers and networking infrastructure.
Familiarity with Active Directory.
Nice to have: degree in CS/Engineering or IT.
2+ years in a related field preferred.

Responsibilities

Provide L1/L2 troubleshooting for operating system issues, hardware performance, security vulnerabilities, and other basic systems management tasks.
Manage alerts for Microsoft Windows Server OS services such as DHCP, DNS, AD, and CA.
Respond to events to ensure the highest level of system and infrastructure availability.
Collaborate with client application teams to resolve operating system, availability, and performance-related issues.
Monitor security, backup, and redundancy systems according to predefined standards.
Work closely with and support the IT Service Desk, Engineering team, and vendors to expedite issue resolution.
Regularly review logs of events based on organization/client requirements.
Properly administer assigned tickets, including documentation, updates, and managing ticket performance.
Identify opportunities for alert reduction and automation.
Recognize alert patterns and suggest solutions.