Senior IT Infrastructure & Operations Lead

Oceans Code Experts; Colombia; Presencial; COP 120.000.000 - 180.000.000; Jornada completa

Descripción de la vacante

Oceans Code Experts is seeking an AX-23 Infrastructure Manager to join our team in Colombia. You will manage IT infrastructure operations and lead multi-disciplinary technical teams, ensuring service excellence and alignment with business objectives.

The role requires a Bachelor's degree in Information Technology or related field and 8+ years of experience in IT infrastructure operations, with a track record of strong executive communication and stakeholder management.

Formación

• Bachelor's degree in Information Technology or related field.
• 8+ years of experience in IT infrastructure operations.

Responsabilidades

• Manage and oversee IT infrastructure operations, including network, end-user computing, data center/cloud, or NOC operations.
• Lead and mentor technical teams, ensuring efficient service delivery and adherence to SLAs.
• Present Service Level Reviews and lead client governance meetings.
• Manage client relationships at the executive level.
• Demonstrate strong executive presence and communication skills.
• Utilize solid business acumen to understand managed services commercial models and delivery economics.
• Implement ITIL practices and run operations at scale.
• Act as a senior escalation leader during major incidents, handling executive stakeholder communication under pressure.

Conocimientos

Executive communication

Client governance

Team leadership

Incident management

Educación

Bachelor's degree in Information Technology or related field

Herramientas

ITIL

NOC operations

Descripción del empleo

Oceans Code Experts is seeking an AX-23 Infrastructure Manager to join our team in Colombia. You will manage IT infrastructure operations and lead multi-disciplinary technical teams, ensuring service excellence and alignment with business objectives.

The role requires a Bachelor's degree in Information Technology or related field and 8+ years of experience in IT infrastructure operations, with a track record of strong executive communication and stakeholder management.