Global ITSM Leader — ServiceNow & Incident Expert

Oceans Code Experts

Colombia

Hybrid

COP 396,183,000 - 594,275,000

Full time

3 days ago

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Job summary

Oceans Code Experts is seeking an AX-24 IT Service Management professional to lead global ITSM initiatives. The role blends hands-on leadership with strategy, operating in a ServiceNow-enabled environment and collaborating with cross‑functional teams.

We value a Bachelor’s degree, 15+ years in IT operations or service management, advanced English, and ITIL Professional or equivalent certification. Hybrid, full‑time with up to 40 hours/week, based in Colombia or remote as allowed.

Qualifications

Bachelor’s degree in CS, Engineering, IS, or equivalent.
15+ years in IT Operations or IT Service Management.
Advanced English, written and spoken.
ITIL Managing Professional or equivalent preferred.
Experience in global, matrixed, and GDC-based delivery models.
Executive communication and decision-making capabilities.
Strong ITIL, governance and risk management knowledge.

Responsibilities

Lead global ITSM functions and process owners.
Oversee Incident, Major Incident, Problem, Change Enablement, Release Management.
Operate in a ServiceNow-enabled ITSM environment.
Communicate with executive stakeholders.
Collaborate with platform, engineering, and architecture teams.
Ensure service governance and risk management.