Global IT Infrastructure Manager

Find Job Latam; Bogotá ciudad; Presencial; COP 120.000.000 - 180.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Birthday Day Off

Free parking

Work Travel Insurance

Insurance coverage COP 50M

Early vacation eligibility

Descripción de la vacante

Find Job Latam is seeking an Infrastructure Manager to join the team. The role leads IT infrastructure operations and a multi-disciplinary technical team, with a Bachelor’s degree and 8+ years in IT infrastructure operations.

The candidate will manage networks, data centers/clouds, and NOC operations; oversee service delivery, governance meetings, and executive communications, coordinating across regions. Advanced English required.

Formación

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
• 8+ years of experience in IT infrastructure operations.
• 3+ years of experience managing multi-disciplinary technical teams.
• Experience in service delivery management and client relationship building.
• Strong executive presence and communication skills.
• Understanding of managed services commercial models and SLA frameworks.
• Deep working knowledge of ITIL practices.
• Experience in executive stakeholder communication during major incidents.
• Experience in multi-country or multi-region operations management.
• Advanced English proficiency, written and spoken.

Responsabilidades

• Oversee IT infrastructure operations across networks, data centers and cloud/NOC.
• Lead and mentor multi-disciplinary technical teams.
• Present Service Level Reviews and govern client meetings.
• Manage executive-level client relationships.
• Demonstrate strong executive presence and communication.
• Understand managed services commercial models and delivery economics.
• Implement ITIL practices and run operations at scale.
• Act as a senior escalation leader during major incidents.
• Coordinate operations across multiple countries or regions.
• Provide clear operational performance presentations to senior client leadership.

Conocimientos

Executive presence

Communication skills

Leadership

Client relationship management

Service delivery management

ITIL practices

English Proficiency

Multi-country operations

Educación

Bachelor's degree in IT / CS / Engineering

Herramientas

ServiceNow

PMP

Descripción del empleo

Find Job Latam is seeking an Infrastructure Manager to join the team. The role leads IT infrastructure operations and a multi-disciplinary technical team, with a Bachelor’s degree and 8+ years in IT infrastructure operations.

The candidate will manage networks, data centers/clouds, and NOC operations; oversee service delivery, governance meetings, and executive communications, coordinating across regions. Advanced English required.