Remote Bilingual Virtual Assistant – Scheduling & Support

Porch Group; Colombia; Presencial; COP 47.430.000 - 64.170.000; Jornada completa

Descripción de la vacante

Porch Group is seeking a Virtual Assistant to support multiple home inspection partners from a remote Colombia-based role. You will field calls, texts, and emails, provide quotes, and book appointments through our booking system.

Expect direct collaboration with ACC teams and a high standard of service as you manage data entry and client communications. The role emphasizes bilingual English proficiency, detail orientation, and strict adherence to established SOPs.

Formación

• 4+ years in bilingual customer service roles.
• +2 years in Executive Assistant roles.
• +2 years in Remote positions.
• English speaking is a must.
• Accurate notes, data entry and navigating standard software applications.
• Strong digital communication skills (email, chat, text).
• Ability to multitask across multiple systems, customer scenarios, and channels.
• Bilingual capability with client-language clarity.
• Detail‑oriented and committed to SOPs.
• Good judgment and decision‑making when answers aren’t clear.
• Strong computer skills and constant workstation use.
• Quiet space with reliable internet.

Responsabilidades

• Field incoming calls, texts, and emails for assigned companies.
• Provide price quotes and explain why customers should book a home inspection.
• Schedule home inspection appointments in the booking software.
• Respond to general office correspondence and maintain calendars.
• Deliver a great customer experience.

Conocimientos

Bilingual Customer Service

Executive Assistant experience

Remote work experience

English proficiency

Accurate data entry

Digital communication

Multitasking

Client language clarity

Detail-oriented

Follow SOPs

Strong computer skills

Quiet workspace

Herramientas

Booking software

CRM systems

Office software

Descripción del empleo

Porch Group is seeking a Virtual Assistant to support multiple home inspection partners from a remote Colombia-based role. You will field calls, texts, and emails, provide quotes, and book appointments through our booking system.

Expect direct collaboration with ACC teams and a high standard of service as you manage data entry and client communications. The role emphasizes bilingual English proficiency, detail orientation, and strict adherence to established SOPs.