Senior Customer Success Leader - Hybrid, Growth & Value

Amadeus; Bogotá; Hybrid; COP 90,000,000 - 130,000,000; Full time

Job summary

Amadeus is seeking a Customer Success Management Principal to partner with customers, drive adoption, and deliver measurable business outcomes. The role blends strategic planning with hands-on engagement across multiple stakeholders, including CIOs and COOs, to maximize value from Amadeus solutions.

You will own success plans, coordinate with Sales and Implementation, and lead governance reviews. Travel up to 20% across NORAM and LATAM is expected, with a strong emphasis on cross-functional

Qualifications

• Bachelor’s degree required with 5+ years of customer-facing experience.
• Strong communication and relationship-building skills across all levels of an organization.
• Must be proficient with data, dashboards and business outcomes.

Responsibilities

• Own the Distribution customer success plan and align stakeholder goals.
• Orchestrate engagement with key decision makers to define KPIs and success plans.
• Co-create value-driven success plans with buyers and map resources and risks.
• Lead up-front handovers with Account Managers to align on the Account Plan and context.
• Ensure adoption and usage during new solution implementation and post-launch reviews.
• Proactively review health metrics and drive actions to improve adoption and satisfaction.
• Identify upsell opportunities and support renewals in collaboration with Sales.

Skills

Client management

Communication

Cross-functional

Strategic thinking

English fluency

Education

Bachelor’s degree

Tools

Salesforce

Qlik

Tableau

Microsoft Office

Job description

Amadeus is seeking a Customer Success Management Principal to partner with customers, drive adoption, and deliver measurable business outcomes. The role blends strategic planning with hands-on engagement across multiple stakeholders, including CIOs and COOs, to maximize value from Amadeus solutions.

You will own success plans, coordinate with Sales and Implementation, and lead governance reviews. Travel up to 20% across NORAM and LATAM is expected, with a strong emphasis on cross-functional