Customer Success Management Senior Specialist

1083 Amadeus IT Group Colombia, S.A.S.; Bogotá ciudad; Hybride; COP 60 000 000 - 100 000 000; Plein temps

Avantages offerts par ce poste

Hybrid working model

Competitive remuneration

Annual bonus

Résumé du poste

Amadeus IT Group Colombia, S.A.S. is seeking a Senior Customer Success Specialist to help customers maximize value from hospitality distribution solutions.

You will collaborate with customers to understand goals, provide guidance, and promote best practices to drive adoption and retention. You will work with cross-functional teams and Customer Success Managers to ensure a strong post-sales experience, build trusted relationships, and identify opportunities for growth while supporting renewals

Qualifications

• Fluent in English.
• Clear, confident and effective communication with customers and stakeholders.
• Build trusted relationships with customers.
• Collaborate across teams to deliver customer outcomes.
• Take initiative and follow through from issue to resolution.
• Use data and structured problem solving to identify root causes.

Responsabilités

• Set customers up for success by understanding goals and maximizing value from Amadeus solutions.
• Drive adoption and engagement through best practices and proactive guidance across the customer journey.
• Act as a product expert to guide customers through troubleshooting with internal teams.
• Monitor success by tracking metrics, anticipate challenges and drive outcomes.
• Build strong relationships through regular engagement and business reviews.
• Support retention and growth by contributing to renewals and identifying opportunities.

Connaissances

Fluent English

Communication

Relationship building

Teamwork

Ownership

Analytical thinking

4+ years

Description du poste

Job Title Customer Success Management Senior Specialist

About The Business Area/Department : Amadeus Hospitality Distribution Consulting unit in Americas is focused on helping travel sellers and partners access and distribute hotel content effectively. Our area combines commercial strategy, customer success, and hospitality solutions, working closely with customers to grow their hotel business and maximize the value of Amadeus solutions.

Summary of the role:

As a Customer Success Specialist, you’ll play an important role in helping our customers get the most value from Amadeus hospitality distribution solutions to achieve their business goals. You’ll work closely with customers to understand their needs and challenges, provide expert guidance, promote best practices, and support the successful adoption and use of our solutions. By connecting customers with the right expertise and resources, you’ll help them accelerate business outcomes and identify opportunities to gain even greater value from their investment. Working alongside Customer Success Managers and cross-functional teams, you’ll contribute to a strong post-sales experience, build trusted customer relationships, and support continued adoption, retention, and growth. If you enjoy solving customer challenges, sharing your expertise, and helping customers succeed, we’d love to hear from you.

In this role you’ll:

• Set customers up for success by understanding their goals and helping them maximize value from Amadeus solutions.
• Drive adoption and engagement through best practices, proactive guidance, and support throughout the customer journey.
• Be a trusted product expert, guiding customers through troubleshooting challenges and collaborating with internal teams to identify root causes and solutions.
• Monitor customer success by tracking key metrics, anticipating challenges, and driving business outcomes.
• Build strong relationships through regular engagement and business reviews.
• Support retention and growth by contributing to renewals and identifying opportunities for greater customer value.

About the ideal candidate:

• Fluent in English
• Communication – Clear, confident, and effective with customers and internal stakeholders.
• Relationship Building – Builds trusted, positive, and lasting relationships.
• Teamwork & Collaboration – Works effectively across teams to deliver the best customer outcomes.
• Ownership & Accountability – Takes initiative and follows through from challenge to resolution.
• Analytical Thinking – Uses data and structured problem-solving to identify root causes and solutions.
• 4 Years of experience in Customer Facing Roles.

What we can offer you:

• Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
• Hybrid working model.
• Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
• A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
• A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
• A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
• A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
• A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation,age, beliefs, disability or any other characteristics protected by law.

We are Amadeus and we make travel work better for everyone, everywhere. As part of our global team of 20,000+ passionate team members across 100+ locations, you’ll join a community united by a love for travel and technology. We’re not just shaping the future of travel; we’re using it as a force for good, enriching lives and supporting our planet. Here, you’ll be free to innovate and grow with driven colleagues. Join us on a journey where you will help us bring the world closer!