Senior Customer Service Representative - Debt Recovery Agency (WFO)

Cloudstaff; Bogotá; On-site; COP 133,677,000 - 190,967,000; Full time

Job summary

Cloudstaff is seeking an energetic Collections / Customer Service Representative for an in-office role, Monday to Friday, 8:00 AM to 5:00 PM PST. The CSR will provide updates on debt settlement programs, reach out for approvals, and handle inquiries from current clients.

Requires 5+ years in related sectors and fluent English. Responsibilities include handling inbound/outbound calls, updating records, and resolving client questions with a proactive and professional approach.

Qualifications

• Minimum of 5 years of experience in customer service, debt collections, debt settlement, finance, banking or mortgage industries for a US-based company.

Responsibilities

• Answer incoming customer calls of current clients and provide updates about their debt settlement program.
• Make outbound calls to current clients to resolve customer service tasks.
• Respond to service voicemails, emails, and text messages.
• Assist with getting approvals from clients regarding settlements.
• Update client accounts as needed.

Skills

Fluent English

Team Player

Proactive problem solving

Multitasking

Strong work ethic

Tools

Salesforce

Job description

We are lookging for an energetic Collections / CustomerServiceRepresentativewho is a self-starter and has a passion for helping people.This is an in-office role, Monday - Friday, 8:00 AM to 5:00 PMPST

The CSR is responsible for providing current clients updates about the status of their Debt Settlement Program, reaching out to clients to get approvals for settlement agreements, and responding to all other inquiries from current clients.

Duties & Responsibilities

• Answer incomingcustomercalls of current clients and provide update about their debt settlement program
• Make outbound calls to current clients to resolvecustomerservicetasks
• Respond toservicevoicemails, emails, and text messages.
• Assist with getting approvals from clients regarding settlements
• Update client accounts as needed.

Minimum of 5 years of experience incustomerservice, debt collections, debt settlement, finance, banking or mortgage industries for US-based companyRequired SkillsFluency inEnglish required, Team Player, Ability to anticipate and resolve issues proactively in a professional manner., Ability to multitask during times of stress., Must be self-motivated and have a strong sense of proprietorship., Excellent written and verbal communication skills., Excellentcustomerand communication (phone and email)serviceskills., Ability to problem solve., Positive, enthusiastic attitude, and a dependable work ethic.Nice to Have Skills & ExperiencePrior experience with SalesForce or another CRM.