Senior Business Operations SME - LATAM

TerraPay Holdings Limited; Bogotá; On-site; COP 60,000,000 - 100,000,000; Full time

Benefits offered by this job

Healthcare benefits

Cab facilities (India)

Generous leave policy

Global offices

Job summary

TerraPay is seeking a dynamic Business Operations SME in Bogota, Colombia to manage financial operations, ensure smooth processing of transactions, and engage with customers across channels.

You will monitor transactions, analyze data to improve service quality, coordinate with cross-functional teams, and maintain accurate records while ensuring regulatory adherence.

Join TerraPay to contribute to a global payments ecosystem with a focus on LATAM corridors and cross-border remittances.

Qualifications

• 5+ years of experience in Business Operations.
• Bachelor’s degree in business administration or related field.
• Strong Spanish-speaking capability and LATAM payment knowledge.

Responsibilities

• Monitor financial transactions to ensure seamless processing.
• Enhance service quality by analyzing transaction data.
• Manage day-to-day operations for efficiency and compliance.
• Engage with customers via calls, emails, and messaging to resolve inquiries.
• Collaborate with Customer Support, Product Development, Analytics, Compliance, and Reconciliation teams.

Skills

Spanish language

Cross-border payments

Partner communications

Analytical skills

Stakeholder collaboration

Education

Bachelor's degree in business administration

Job description

TerraPay is seeking a dynamic Business Operations SME in Bogota, Colombia to manage financial operations, ensure smooth processing of transactions, and engage with customers across channels.

You will monitor transactions, analyze data to improve service quality, coordinate with cross-functional teams, and maintain accurate records while ensuring regulatory adherence.

Join TerraPay to contribute to a global payments ecosystem with a focus on LATAM corridors and cross-border remittances.