LATAM Business Ops SME — Cross-Border Payments

TerraPay; Bogotá; On-site; COP 78,120,000 - 145,080,000; Full time

Job summary

TerraPay in Bogota, Colombia is seeking an experienced Business Operations SME to join our team. You will oversee financial operations, ensure smooth processing of transactions, and engage with customers via calls, emails, and messaging systems.

You will monitor transactions, analyze data to improve service quality, manage day-to-day operations, and coordinate with Customer Support, Product, Analytics, Compliance, and Sales. Maintain records of activities.

Qualifications

• 5+ years of relevant experience in Business Operations
• Bachelor's degree in business administration, or related field

Responsibilities

• Monitor financial transactions to ensure seamless processing and delivery
• Enhance the quality of services by analysing transaction data and implementing improvements
• Manage day-to-day operations to guarantee efficiency, quality, and regulatory compliance
• Engage with customers through calls, emails, and messaging systems to address inquiries and resolve issues
• Collaborate with Customer Support, Product Development, Analytics, Compliance, and Sales
• Maintain accurate records of transactions, customer interactions, and operational activities

Skills

Spanish fluency

LATAM payments

Cross-border payments

Partner communications

Analytical problem solving

Cross-functional collaboration

Education

Bachelor's degree in business administration

Job description

TerraPay in Bogota, Colombia is seeking an experienced Business Operations SME to join our team. You will oversee financial operations, ensure smooth processing of transactions, and engage with customers via calls, emails, and messaging systems.

You will monitor transactions, analyze data to improve service quality, manage day-to-day operations, and coordinate with Customer Support, Product, Analytics, Compliance, and Sales. Maintain records of activities.