SME, Business Operations - LATAM

TerraPay Holdings Limited; Bogotá ciudad; Hybrid; COP 60,000,000 - 100,000,000; Full time

Benefits offered by this job

Healthcare benefits

Cab facilities (India)

Generous leave policy

Global offices

Job summary

TerraPay is seeking a dynamic Business Operations SME in Bogota, Colombia to manage financial operations, ensure smooth processing of transactions, and engage with customers across channels.

You will monitor transactions, analyze data to improve service quality, coordinate with cross-functional teams, and maintain accurate records while ensuring regulatory adherence.

Join TerraPay to contribute to a global payments ecosystem with a focus on LATAM corridors and cross-border remittances.

Qualifications

• 5+ years of experience in Business Operations.
• Bachelor’s degree in business administration or related field.
• Strong Spanish-speaking capability and LATAM payment knowledge.

Responsibilities

• Monitor financial transactions to ensure seamless processing.
• Enhance service quality by analyzing transaction data.
• Manage day-to-day operations for efficiency and compliance.
• Engage with customers via calls, emails, and messaging to resolve inquiries.
• Collaborate with Customer Support, Product Development, Analytics, Compliance, and Reconciliation teams.

Skills

Spanish language

Cross-border payments

Partner communications

Analytical skills

Stakeholder collaboration

Education

Bachelor's degree in business administration

Job description

Title: SME

Location: Bogota, Colombia

Role overview

We are seeking a dynamic and proactive experienced Business Operations SME to join our Business Operations team in Bogota, Colombia. The successful candidate will be responsible for managing financial operations, ensuring the smooth processing of transactions, enhancing service quality, and engaging with customers through various communication channels.

• Monitor financial transactions to ensure seamless processing and delivery.
• Enhance the quality of services by analysing transaction data and implementing.
• Manage day-to-day operations to guarantee efficiency, quality, and adherence to regulations.
• Engage with customers through calls, emails, and messaging systems to address inquiries, resolve issues, and help as needed.
• Collaborate with cross-functional teams, including Customer Support, Product Development, Analytics.
• Compliance, and sales, to optimize operational efficiency and customer satisfaction.
• Maintain accurate records of transactions, customer interactions, and operational activities.

Essential qualifications

• 5+ years of relevant experience in Business Operations.
• Bachelor’s degree in business administration, or related field.

Mandatory Skills & Experience

• Strong professional Spanish-speaking capability.
• Strong understanding of LATAM payment corridors and partner operations.
• Must have prior experience in cross-border payments / international remittances/fintech payment operations.
• Ability to independently lead partner communications, effectively handling send/receive calls, operational queries, and escalations with minimal supervision and a strong sense of ownership.
• Strong analytical and problem-solving capabilities, including the ability to understand transaction/corridor issues and provide appropriate operational responses.
• Proven experience in partner management, operational escalation handling, transaction investigations, and cross-functional collaboration with Product, Technology, Compliance, and Reconciliation teams.
• Experience with banks, wallets, MTOs/payment service providers, and transaction/reconciliation operations would be an added advantage.

Interview rounds & assessments

Table for Two

A brief chat with one of our Recruiters to assess your foundational competencies and provide an overview of TerraPay.

Beyond the Bio

A discussion with an RM to evaluate your role-specific knowledge, problem-solving abilities, and gain a deeper understanding of the company and team dynamics.

Manager Meetup

A comprehensive discussion about the role and responsibilities, expectations, and mapping out potential career growth.

Why TerraPay

TerraPay is a global money movement player on a mission to build a borderless financial world. We believe payments should be instant, reliable, transparent, seamless, and fully compliant.

Registered and regulated across 32 global markets, we are a leading payments partner for banks, mobile wallets, money transfer operators, merchants, and financial institutions.

We are proud to be a twice-certified Great Place to Work and were featured in the 2023 CB Insights Fintech 100 and the 2024 Financial Times 1000 lists.

Our culture & core values

At TerraPay, we don’t just talk about our values—we live by them. Humility, ownership & responsibility, entrepreneurship, global citizenship, and trusting empowerment are the principles that guide everything we do.

• With comprehensive healthcare benefits, cab facilities for our India-based employees, and a generous leave policy, we’ve got you covered. Join us in one of our 10 offices worldwide and collaborate with a diverse team representing 40+ nationalities.