Product Support Specialist: Troubleshooting & QA Liaison

EPAM Systems, Inc.; Colombia; A distancia; COP 24.000.000 - 42.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare benefits

Paid time off and sick leave

Upskilling and certification courses

Global career opportunities

Descripción de la vacante

EPAM Systems, Inc. is seeking a Support Specialist to join our team. The role combines in-depth product expertise with hands-on troubleshooting to ensure stability and a seamless user experience.

You will field technical questions, guide users through complex processes, and log well-structured tickets for the development team. The position involves coordinating with support, QA, and engineering, maintaining knowledge bases, and assisting in onboarding new users.

Formación

• Proven ability to reproduce bugs and assess priority.
• Strong troubleshooting and problem-solving skills.
• Clear, structured documentation of findings for teams.
• English proficiency at B2 level or higher.

Responsabilidades

• Answer technical questions and guide users through complex processes.
• Log and track incidents; replicate reported bugs and assess severity.
• Coordinate with QA and development to communicate defect status.
• Update knowledge bases and troubleshoot guides for future issues.
• Onboard new users and assist with product setup.

Conocimientos

Bug reproduction

Troubleshooting

User communication

English proficiency

Herramientas

PIM/DAM systems

Descripción del empleo

EPAM Systems, Inc. is seeking a Support Specialist to join our team. The role combines in-depth product expertise with hands-on troubleshooting to ensure stability and a seamless user experience.

You will field technical questions, guide users through complex processes, and log well-structured tickets for the development team. The position involves coordinating with support, QA, and engineering, maintaining knowledge bases, and assisting in onboarding new users.