Amazon Connect Principal: Lead Architect & Mentor

Slalom Build; Colombia; A distancia; COP 120.000.000 - 240.000.000; Jornada completa

Descripción de la vacante

Slalom Build is seeking a Principal-level Amazon Connect expert to lead and deliver complex contact center projects for diverse clients in Bogotá. You will design, implement, and optimize AWS-powered contact center solutions, mentor teammates, and influence pre-sales activities with technical insight and strategic guidance.

You will collaborate with clients, architects, and sales teams to ensure successful deployments, security compliance, and high-quality documentation while staying current

Formación

• Experience designing or supporting contact center solutions with Amazon Connect and AWS services (Lex, Lambda, S3, DynamoDB, CloudFormation).
• 3+ years of consulting experience or equivalent stakeholder-facing work.
• Ability to lead, coach, and develop team members and report progress.

Responsabilidades

• Lead and contribute to implementing contact center services using Amazon Connect and AWS.
• Collaborate with clients and teammates to define technical designs aligned with business goals.
• Perform annual performance reviews and provide coaching to direct reports.

Conocimientos

Amazon Connect

AWS services

Consulting experience

Team leadership

Python/Node.js

Communication skills

Problem solving

Sales collaboration

Descripción del empleo

Slalom Build is seeking a Principal-level Amazon Connect expert to lead and deliver complex contact center projects for diverse clients in Bogotá. You will design, implement, and optimize AWS-powered contact center solutions, mentor teammates, and influence pre-sales activities with technical insight and strategic guidance.

You will collaborate with clients, architects, and sales teams to ensure successful deployments, security compliance, and high-quality documentation while staying current