Amazon Connect Principal - Lead Architect & Client Advisor

Slalom

Bogotá ciudad

Presencial

COP 120.000.000 - 190.000.000

Jornada completa

Hace 2 días

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Descripción de la vacante

Slalom is seeking an Amazon Connect Principal to lead deployment of contact center services and mentor a team of technologists in Bogotá, Colombia. You will collaborate with clients, define designs, and drive pre-sales and delivery activities while advancing AWS-based solutions.

You will mentor teammates, contribute to recruiting efforts, and provide expert guidance on best practices for contact centers and AI-enabled capabilities, shaping projects from architecture to go-live.

Formación

3+ years of consulting experience.
Experience with Amazon Connect and supporting AWS services.
Proficiency in Python or Node.js.
Strong communication and leadership skills.
Ability to guide clients and account teams on opportunities and value.

Responsabilidades

Lead implementation of contact center services using Amazon Connect and AWS.
Collaborate with clients and teammates to define technical designs meeting business goals.
Provide coaching, performance feedback, and career development for direct reports.
Support recruiting by interviewing candidates and engaging with industry events.
Provide technical and functional guidance to sales, project teams, and customers.
Build/ configure Amazon Connect and related components.
Ensure testing verifies security and expected performance.
Develop and use DevOps tooling and IaC approaches.
Participate in deployment, cutover, and post-go-live support.
Create architecture and workflow diagrams.