Seasonal Bilingual Banking Support Specialist

Ubiquity Global Services; Bogotá; On-site; COP 20,088,000 - 33,480,000; Full time

Job summary

Ubiquity Global Services seeks a bilingual Customer Service Representative to assist customers with banking and financial services inquiries during high season. The role is a fixed-term position focused on delivering an outstanding customer experience and resolving issues efficiently.

Responsibilities include handling inquiries, researching issues, and providing accurate solutions while following procedures in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• At least 9 months experience in the financial services or banking industry.
• Strong understanding of fraud, electronic funds transfers, reconciliations, chargebacks, US banking regulations, and disputes.
• Strong customer service and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to ask probing questions, investigate issues, and identify appropriate solutions.
• Ability to follow detailed instructions and established procedures.
• Intermediate PC navigation skills while managing customer interactions.
• English proficiency of 85%90%, with the ability to read, write, speak, and understand English in a business environment.
• Flexibility to work different shifts, including weekends, overnight shifts, holidays, and additional hours as required by business needs.

Responsibilities

• Deliver outstanding customer service by making customer satisfaction a top priority.
• Handle customer interactions professionally, empathetically, and respectfully.
• Identify customer needs, ask relevant questions, and clarify information to understand each situation.
• Research customer issues and provide accurate, effective solutions.
• Explain procedures, answer questions, and provide clear information regarding banking and financial services.
• Follow established procedures and guidelines to resolve customer inquiries.
• Maintain a positive and professional attitude in a fast-paced, high-pressure environment.

Skills

Customer service

Problem solving

Communication skills

Fraud awareness

Dispute handling

English proficiency

Attention to detail

Financial services knowledge

Interviewing questions

Education

High school diploma

Job description

Ubiquity Global Services seeks a bilingual Customer Service Representative to assist customers with banking and financial services inquiries during high season. The role is a fixed-term position focused on delivering an outstanding customer experience and resolving issues efficiently.

Responsibilities include handling inquiries, researching issues, and providing accurate solutions while following procedures in a fast-paced environment.