Bilingual Credit Operations & Origination Specialist

Sutherland; Perímetro Urbano Barranquilla; Remote; COP 66,960,000 - 100,440,000; Full time

Job summary

Sutherland is seeking a Bilingual Credit Analyst (B2) to support one of our banking/credit clients. The role entails handling loan origination, underwriting, and credit risk workflows, while coordinating with internal teams to resolve client issues efficiently.

You will manage multiple B2B client accounts, investigate incidents, and communicate in English with clients and Spanish with internal teams, with remote options depending on location.

Qualifications

• At least two years of experience in credit operations, lending support, or a related financial services role.
• Experience in loan origination, underwriting, and credit risk, with a solid understanding of credit processes and decisioning workflows.
• Experience supporting B2B clients and managing multiple accounts or concurrent operational cases.
• Ability to investigate issues, manage escalations, and follow through on resolution.
• Experience with Jira or similar ticketing platforms.
• Functional understanding of APIs and system integrations.
• Ability to read system logs and understand basic scripting or coding logic.
• English proficiency at B2 level or above, both written and spoken.
• Fluency in Spanish.
• Strong analytical, organizational, and communication skills, with close attention to detail.

Responsibilities

• Support clients across credit operations, including loan origination, underwriting workflows, credit decisioning, credit risk processes, and collections.
• Manage a portfolio of B2B client accounts, balancing competing priorities and maintaining consistent follow-up on open issues.
• Investigate operational incidents, document findings, and coordinate escalations with engineering and other internal teams.
• Track support tickets through resolution using Jira or similar tools, providing clear updates on progress and outstanding actions.
• Support issues involving credit reporting agency integrations, APIs, and system configurations.
• Review system logs and interpret basic technical information to assist with troubleshooting.
• Participate in regular meetings with client subject matter experts to review issues, clarify requirements, and align on priorities.
• Maintain accurate records and resolution reports, ensuring service delivery meets agreed standards and client expectations.
• Communicate with clients in English and coordinate with internal teams in Spanish.

Skills

Credit operations

Loan origination

Underwriting

Credit risk

B2B client support

Jira

APIs

System logs

English (B2)

Spanish fluency

Tools

Postman

VDI

Jira

Job description

Sutherland is seeking a Bilingual Credit Analyst (B2) to support one of our banking/credit clients. The role entails handling loan origination, underwriting, and credit risk workflows, while coordinating with internal teams to resolve client issues efficiently.

You will manage multiple B2B client accounts, investigate incidents, and communicate in English with clients and Spanish with internal teams, with remote options depending on location.