Customer Service Representative

Ubiquity Global Services, Inc.; Bogotá; Presencial; COP 11.160.000 - 16.740.000; Jornada completa

Descripción de la vacante

Ubiquity Global Services, Inc. is seeking customer service representatives in Bogotá, Colombia. The role emphasizes customer obsession and requires a high school diploma along with experience in banking or fintech. Candidates should have excellent communication skills, the ability to work under pressure, and must be flexible with shifts including weekends and holidays. The company values an inclusive work environment where all employees can thrive.

Formación

• High School diploma or equivalent required.
• Experience in banking or fintech campaigns.
• Passion for delivering a stand‑out customer experience.
• Excellent verbal and written communication skills.
• Ability to ask probing questions and solve problems.
• Ability to follow instructions for specific customer resolution tasks.
• Ability to work within a high‑pressure environment and maintain a positive interaction for the customer.
• Intermediate proficiency with PC navigation while providing exceptional customer service.
• Ability to read, write, speak and understand the English language in a business environment (85% - 90%).
• Flexible with schedules and available to work a variety of shifts.

Responsabilidades

• Be customer obsessed.
• Manage each call interaction with customer satisfaction as the number one priority.
• Identify customer needs, clarify information, and provide solutions.
• Inform customers by explaining procedures and answering questions.
• Provide correct information to customers.
• Show empathy and respect with each customer interaction.

Descripción del empleo

At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know‑how to push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.

Your Role:

Responsibilities

• Be customer obsessed.
• Manage each call interaction with the customer’s satisfaction as your number one priority.
• Identify customer needs, clarify information, research every issue, and provide solutions.
• Inform customers by explaining procedures; answering questions; providing information.
• Always provide correct information to the customer. Listen carefully to understand the true customer question.
• Show empathy and respect with each customer interaction. We talk with a smile on our face.

Requirements

• High School diploma or equivalent required.
• Experience in banking or fintech campaigns.
• Passion for delivering a stand‑out customer experience.
• Excellent verbal and written communication skills.
• Ability to ask probing questions and solve problems.
• Ability to follow instructions for specific customer resolution tasks.
• Ability to work within a high‑pressure environment and maintain a positive interaction for the customer.
• Intermediate proficiency with PC navigation while providing exceptional customer service.
• Ability to read, write, speak and understand the ENGLISH language in a business environment (85% - 90%).
• Flexible with schedules and available to work a variety of shifts to include weekends, overnights, holidays, or extra shifts to meet the needs of the business.

EEO Statement

We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.