Sea Logistics Operational Care Expert, Export

Kuehne+Nagel; Bogotá; Presencial; COP 48.000.000 - 60.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Mon–Fri schedule

Career development opportunities

International logistics environment

Descripción de la vacante

Kuehne+Nagel is hiring a Sea Logistics Operational Care Expert – Export in Bogotá, Colombia. You will coordinate and manage export shipments from booking to final documentation, ensuring smooth operations and strong customer communication.

The role involves working with USA and Canada teams, monitoring milestones, and resolving delays or issues in a fast-paced, international logistics environment.

Formación

• 2–3 years of experience in logistics operations, preferably Sea Logistics / Freight Forwarding.
• Bachelor's degree or professional background in International Business, Logistics, Foreign Trade, Supply Chain, or related field.
• Strong organizational and follow-up skills with ability to manage multiple shipments and priorities.

Responsabilidades

• Coordinate and monitor FCL/LCL export shipments, ensuring compliance with requirements and deadlines.
• Manage bookings, shipment documentation, vendors, document closing processes, and CCLs.
• Maintain close communication with customers, carriers, suppliers, and internal stakeholders throughout the shipment lifecycle.
• Monitor shipment milestones and proactively identify delays or operational issues.
• Investigate and resolve operational exceptions, including cargo damage or disruptions.
• Provide timely and effective customer service with clear follow-up.
• Work with Sales and other teams to ensure a seamless customer experience.
• Support operations involving customers and teams across USA and Canada.

Conocimientos

Logistics operations

Export operations

Customer communication

Problem solving

Multi-shipment management

English proficiency

Educación

Bachelor's degree in International Business or related field

Herramientas

Documentation management

Descripción del empleo

It\'s more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers\' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

It\'s more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers\' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

You will be responsible for coordinating and managing export shipments, ensuring smooth execution of the operational process from booking to final documentation.

How you create impact

As a Sea Logistics Operational Care Expert – Export, you will be responsible for coordinating and managing export shipments, ensuring smooth execution of the operational process from booking to final documentation.

You will:

• Coordinate and monitor FCL/LCL export shipments, ensuring compliance with operational requirements and deadlines.
• Manage bookings, shipment documentation, vendors, document closing processes, and CCLs.
• Maintain close communication with customers, carriers, suppliers, and internal stakeholders throughout the shipment lifecycle.
• Monitor shipment milestones and proactively identify potential delays or operational issues.
• Investigate and resolve operational exceptions, including unexpected situations such as cargo damage or shipment disruptions.
• Provide timely and effective customer service, ensuring clear communication and appropriate follow-up.
• Work closely with the Sales team and other internal stakeholders to ensure a seamless customer experience.
• Support operations involving customers and teams across USA and Canada.

What we would like you to bring

• Bachelor\'s degree or professional background in International Business, Logistics, Foreign Trade, Supply Chain, or a related field.
• 2–3 years of experience in logistics operations, preferably in Sea Logistics / Freight Forwarding.
• Previous experience managing export operations.
• Knowledge of FCL/LCL operations, bookings, international transportation documentation, and shipment milestones.
• Strong organizational and follow-up skills, with the ability to manage multiple shipments and priorities simultaneously.
• Customer-oriented mindset with strong communication and problem-solving skills.
• Ability to analyze operational situations and take appropriate action to resolve issues.
• Experience working with USA or Canada is a plus.
• B2–C1 English level, with the ability to communicate effectively with international customers and teams.
• Ability to work effectively in a fast-paced, collaborative and customer-focused environment.

What\'s in it for you

• Monday to Friday working schedule.
• Opportunity to work in an international logistics environment and collaborate with teams and customers across North America.
• Professional development opportunities within a global logistics organization.
• A collaborative and customer-focused work environment

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.