Salesforce Technical Business Specialist

Scotiabank; Bogotá ciudad; Híbrido; COP 42.000.000 - 78.000.000; Jornada completa

Descripción de la vacante

ScotiaTech in Bogotá or Home-Office is seeking a Salesforce Technical Business Specialist to deliver technical support for Salesforce.com instances, translate business needs into specifications, and collaborate with architecture on integration. The role requires 2 years of Salesforce experience, a CS/IT/Business Tech degree, and English at B2 level.

Will participate in project lifecycles, advise on requirements, and help improve end-user experiences while adhering to bank policies and risk

Formación

• 2 years of experience with Salesforce
• University or college degree in a related discipline (CS/IT/Business Tech) or equivalent work experience.
• B2 Level of English

Responsabilidades

• Provide effective technical support for Salesforce instances
• Translate business requirements into system design and specifications
• Collaborate with Architecture on integration and design
• Handle user requests, provide workarounds, and improve end user experience
• Contribute to change management and project lifecycle activities
• Review ticket intake and ensure timely assignment and updates

Conocimientos

Salesforce

Customer support

Business analysis

Educación

University degree in CS/IT/Business Tech

Herramientas

SQL Server

Microsoft Office

Descripción del empleo

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Title: Salesforce Technical Business Specialist

Requisition ID: 275031
We are committed to investing in our employees and helping you continue your career at ScotiaTech.

Purpose

Contributes to the overall success of ScotiaTech GTA team ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Accountabilities

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Delivering effective and efficient technical support to a portfolio of Salesforce.com instances
• Partner with Architecture on understanding the design and integration
• Handling user requests and issues on daily basis, provide support, suggest workarounds to end users to carry out their business workflows.
• Able to articulate user needs and a good understanding of applicable business systems and industry requirements.
• Participating in walkthroughs/demos of applications during various stages of the project or application lifecycle
• Providing solutions and suggestions to the business from a holistic point of view and assist in the defining of detailed requirements.
• Effectively research and analyze business requirements and translate them into quality systems requirement specifications (External Design Documents)
• Actively participating in the systems implementation process and have a thorough understanding of the change management process.
• Improve the end user experience by finding scalable solutions and addressing complex ad hoc queries.
• Review JIRA ticketing intake system and update email notifications (for updates and new tickets) and make sure that new tickets get assigned to a resource and existing ones are actioned on.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high-performance environment and contributes to an inclusive work environment.

Education / Experience / Other Information

• Must to have :
  • Has a clear understanding of current IT practices and systems development techniques (Waterfall, Agile, etc).
  • Good working knowledge of Microsoft suite of products (Word, Excel, PowerPoint,Project)
  • Experience in handling customer issues, providing solutions/workarounds
  • Working knowledge of databases such as SQL Server and able to create and run queries on their own.
  • 2 years of experience with Salesforce
  • Prior experience in Business System Analysis
  • University or college degree in a related discipline (Computer Science, Information Technology, Business Technology) or equivalent work experience.
  • B2 Level of English

Working Conditions

• Work in a standard office-based environment; non-standard hours are a common occurrence

Location(s): Bogotá or Home-Office

ScotiaTech is a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia. The ScotiaTech hub was created to support different technology systems and processes of the Bank. We offer an inclusive, positive work environment, and competitive benefits.

At ScotiaTech, we value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone. We thank all applicants for their interest in a career at ScotiaTech; however, only those candidates who are selected for an interview will be contacted.

Note: All postings in me@Scotiabank will remain live for a minimum of 5 days.