Technical Support Associate

ScotiaTech; Bogotá; Presencial; COP 116.031.715 - 193.386.192; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Growth opportunities

Diverse, dynamic and multicultural environment

Benefits for financial and emotional well-being

Competitive wages

Descripción de la vacante

A dynamic technology company in Bogotá is seeking a Technical Support Associate for a mid-senior level position. The role involves supporting ongoing projects with a focus on customer service, alongside responsibilities in analytics solutions. Candidates should have knowledge in SQL and Python, and be ready to work flexible hours. Join us to make a significant impact in a diverse environment with competitive wages and growth opportunities.

Formación

• Previous experience supporting business teams.
• Capability to work flexible hours to meet international time zones.
• Hands-on experience with Unix/Linux and Elastic Search.

Responsabilidades

• Champion a customer-focused culture.
• Support the development and improvement of complex analytics solutions.
• Actively pursue efficient operations in accordance with Scotiabank’s values.

Conocimientos

Customer-service orientation

SQL knowledge

Python programming

Familiarity with financial products

Knowledge of tools like IBM Cognos

Herramientas

SQL Server Studio

Postman

Docker

Descripción del empleo

ScotiaTech Bogota, D.C., Capital District, Colombia

Technical Support Associate

At ScotiaTech we want you to be part of a team that is always in personal and professional growth, for this reason we are looking for our new Technical Support Associate.

What will you do?

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Development and support of an integration layer and Tax Reporting web-based application
• knowledge preferred.
• Support the development, delivery, and continuous improvement of complex analytics solutions
• to ensure high quality, depth of analysis, and clear communication of insightful result.
• Ability to manage multiple competing priorities and thrive in an agile environment.
• Comfort and curiosity when working on data of financial products.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high-performance environment and contributes to an inclusive work environment.

What do we offer you?

• Growth opportunities
• Diverse, dynamic and multicultural environment
• Benefits for your financial and emotional well-being
• Competitive wages

What do you need?

• This role requires to support the ongoing/upcoming projects for the corporate landing technology groups.
• The individual should be ready to work in the flexible hours that should meet the APAC/UK business hours.
• The working knowledge of Loan IQ product would be an added advantage to the role.
• The working knowledge of SQL server studio and Python
• Ability to support the ongoing reports with adding/updating queries
• The ideal person should be a go-getter and ready to fit in the role with minimal training with previous BAU support experience.
• Should have previous experience of working with business teams.
• Knowledge of tools like IBM cognos, postman, would be preferred.
• Experience with REST, Microservices Architecture, Event Driven Architecture.
• Hands on Experience with Unix/Linux, Elastic Search, Kafka, Sql Server, Python, Ansible, Docker is nice to have.
• Previously worked as a Developer – nice to have.
• A very good knowledge of capital markets and financial instruments
• Experience working on front office trading applications
• Understanding of cloud-based deployment

If you are seeking a fulfilling opportunity to join our esteemed team and contribute to the overall success, we invite you to apply for the role of Technical Support Associate, take the next step in your career journey and make a significant impact today!

For more personalized contact send me your CV: [e-mail]

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting and Banking