Salesforce Tech & Business Specialist (Remote)

Scotiabank; Bogotá ciudad; Híbrido; COP 42.000.000 - 78.000.000; Jornada completa

Descripción de la vacante

ScotiaTech in Bogotá or Home-Office is seeking a Salesforce Technical Business Specialist to deliver technical support for Salesforce.com instances, translate business needs into specifications, and collaborate with architecture on integration. The role requires 2 years of Salesforce experience, a CS/IT/Business Tech degree, and English at B2 level.

Will participate in project lifecycles, advise on requirements, and help improve end-user experiences while adhering to bank policies and risk

Formación

• 2 years of experience with Salesforce
• University or college degree in a related discipline (CS/IT/Business Tech) or equivalent work experience.
• B2 Level of English

Responsabilidades

• Provide effective technical support for Salesforce instances
• Translate business requirements into system design and specifications
• Collaborate with Architecture on integration and design
• Handle user requests, provide workarounds, and improve end user experience
• Contribute to change management and project lifecycle activities
• Review ticket intake and ensure timely assignment and updates

Conocimientos

Salesforce

Customer support

Business analysis

Educación

University degree in CS/IT/Business Tech

Herramientas

SQL Server

Microsoft Office

Descripción del empleo

ScotiaTech in Bogotá or Home-Office is seeking a Salesforce Technical Business Specialist to deliver technical support for Salesforce.com instances, translate business needs into specifications, and collaborate with architecture on integration. The role requires 2 years of Salesforce experience, a CS/IT/Business Tech degree, and English at B2 level.

Will participate in project lifecycles, advise on requirements, and help improve end-user experiences while adhering to bank policies and risk