SRE Analyst

Scotiabank; Bogotá ciudad; Presencial; COP 55.000.000 - 75.000.000; Jornada completa

Descripción de la vacante

ScotiaTech, Scotiabank's technology hub in Bogota, seeks an IT operations monitor to surveil critical platforms and provide first-line triage. You will interpret alerts, analyze logs, and follow playbooks to prevent outages.

Role requires 6+ months in IT ops, basic Dynatrace/GEMS/Grail knowledge, and willingness to work onsite in Bogotá with rotating night shifts. Join a collaborative, control-driven team focused on reliability and incident response.

Formación

• Technical diploma or higher in IT fields.
• 6+ months in IT operations, service desk or monitoring.
• Basic monitoring tools knowledge (Dynatrace or similar).
• Ability to follow playbooks and procedures with accuracy.
• Willingness to work onsite in Bogotá and rotate night shifts.

Responsabilidades

• Maintain active surveillance of monitoring screens, dashboards, and consoles during shifts.
• Monitor alerts and events across platforms and dashboards.
• Identify signs of degradation, latency, outages, and anomalies.
• Perform initial triage by reviewing logs, dashboards, and evidence.
• Escalate to appropriate teams per escalation matrices and playbooks.
• Support incident creation, updating, and tracking with clear documentation.
• Follow runbooks for first-response actions and basic remediation.
• Run authorized scripts for validation and basic fixes within scope.
• Conduct health checks and end-of-shift handovers with detailed notes.
• Assist in incident war rooms with real-time monitoring insights.

Conocimientos

Monitoring dashboards

Alert interpretation

Log investigation

Service health monitoring

Incident triage

Basic Linux/Windows

Educación

Technical diploma/associate degree in IT

Herramientas

Dynatrace

GEMS

Grail

Splunk

Kibana

Grafana

CloudWatch

AppDynamics

Descripción del empleo

Thanks for your interest in ScotiaTech, Scotiabank's new and innovative Technology hub in Bogota.

Join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture.

Purpose

Contributes to the success of International Banking by providing continuous monitoring of critical platforms, applications, and services, ensuring the early detection of service degradations, alerts, and incidents, and facilitating initial triage in accordance with playbooks, operational procedures, and Bank controls. All activities are performed in compliance with applicable regulations, internal policies, operational risk procedures, security, compliance, and conduct standards.

Accountabilities

• Maintain active surveillance of monitoring screens, dashboards, and operational consoles for International Banking applications and components during assigned shifts.


• Monitor alerts, issues, and events across platforms such as Dynatrace, GEMS, Grail, designated dashboards, log management tools, and other authorized operational monitoring solutions


• Identify signs of service degradation, outages, recurring errors, increased latency, transaction failures, anomalous behavior, or critical alerts.


• Perform initial triage of alerts and incidents by validating visible impact, reviewing dashboards, analyzing logs, identifying symptoms, gathering evidence, and determining preliminary severity in accordance with established procedures.


• Execute timely escalation to application, infrastructure, support, senior SRE, Incident Management teams, or business stakeholders based on escalation matrices and approved playbooks.


• Support the creation, updating, and tracking of ITSM incidents or tickets, ensuring clear descriptions, initial evidence, detection timestamps, actions performed, and current status are accurately documented.


• Consult and execute application playbooks, runbooks, and documented procedures for first-response activities, including approved basic actions and controlled remediation steps.


• Run authorized batch scripts or operational commands for validation purposes or basic remediation activities, strictly within documented, approved, and role-defined scope.


• Conduct health checks, dashboard reviews, alert validation, and periodic service checks at the beginning, throughout, and at the end of each shift.


• Perform clear and comprehensive shift handovers, documenting open events, relevant alerts, actions taken, outstanding risks, and recommended next steps.


• Support incident war rooms or bridge calls by providing real-time monitoring insights and sharing evidence from Dynatrace, Grail, logs, GEMS, and operational dashboards, without assuming ownership of advanced technical resolution.


• Maintain operational discipline through accurate documentation, log updates, task follow-up, and adherence to monitoring procedures.


• Identify and report opportunities for improvement in alerts, dashboards, thresholds, operational noise reduction, and documentation, enabling SRE Associates, Senior Associates, and responsible teams to optimize monitoring effectiveness.


• Contribute to an inclusive, collaborative, service-oriented work environment aligned with the Bank’s control and compliance culture.

Education / Experience / Other Information

• Technical diploma, associate degree, or professional degree in Systems Engineering, Computer Science, Telecommunications, Electronics, or related fields. Equivalent experience in IT operations, support, or monitoring will also be considered.


• +6 months of experience in IT operations, technical support, service desk, NOC environments, application monitoring, infrastructure support, or digital services. Candidates with strong potential may be considered with less experience if they demonstrate operational discipline and a strong learning mindset.


• Basic knowledge of application and infrastructure monitoring, including dashboard analysis, alert interpretation, metric review, trace analysis, log investigation, and service health monitoring. Basic operational knowledge of Dynatrace or similar observability platforms. Experience with GEMS, Grail dashboards, Splunk, Kibana, Grafana, CloudWatch, AppDynamics, or related tools is considered an asset.


• Ability to follow playbooks, runbooks, checklists, and step-by-step operational procedures with accuracy and consistency.


• Basic knowledge of Linux and Windows environments, including the controlled execution of documented batch scripts or operational commands, as well as networking fundamentals such as DNS, TCP/IP, HTTP, latency, and availability.


• Basic understanding of Incident Management concepts, including severity, impact, urgency, escalation, communication, evidence collection, and ticket tracking within ITSM platforms.


• Ability to analyze logs and identify simple error patterns, recurring failures, behavioral anomalies, or other relevant indicators for incident triage.


• Strong verbal and written communication skills in Spanish for reporting findings, documenting incidents, and conducting shift handovers. English is not required but will be considered an advantage. High attention to detail, sustained focus, process-oriented mindset, punctuality, teamwork, and the ability to remain calm during service degradations or incident situations.


• Availability to work onsite in Bogotá and participate in rotating night shifts when assigned.

Working Conditions

• Work in a standard office-based environment; non-standard hours are a common occurrence


• Availability to work rotating monitoring shifts, including overnight coverage, extended operational support hours, and schedule adjustments as required to meet business and operational needs.

Location(s):

Colombia : Bogota : Bogota

ScotiaTech is a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia. The ScotiaTech hub was created to support different technology systems and processes of the Bank. We offer an inclusive, positive work environment, and competitive benefits. At ScotiaTech, we value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone. We thank all applicants for their interest in a career at ScotiaTech; however, only those candidates who are selected for an interview will be contacted.