Sales Supervisor

Concentrix; Medellín; Presencial; COP 66.960.000 - 133.920.000; Jornada completa

Descripción de la vacante

Concentrix is seeking a Sales Supervisor to drive the performance of a B2B sales team in Medellín. You will lead target achievement, forecast sales, and ensure client satisfaction in a competitive market.

The role emphasizes coaching, data-driven strategy, and cross-functional collaboration with the Sales Director and clients to sustain growth and strong relationships.

Formación

• 3+ years of proven sales experience in a business-to-business context.
• 1+ year of leadership experience leading a team.
• Fluent English in a professional environment.
• Highschool diploma required.
• Experience with Salesforce or similar CRM.
• Strong coaching history and employee development.

Responsabilidades

• Lead the sales team to meet targets weekly, monthly, and quarterly while maintaining customer satisfaction.
• Provide accurate sales forecasts and keep CRM data up-to-date.
• Remove roadblocks and support the team to win sales opportunities.
• Monitor call time and productivity; conduct weekly coaching sessions.
• Analyze performance and trends to craft strategic sales plays.
• Stay informed on client services developments and market trends.
• Escalate issues promptly to clients and maintain relationships.
• Collaborate with Sales Director and clients on reporting and forecasting.
• Coordinate team incentives and partner relationships to meet expectations.

Conocimientos

Sales experience

Leadership

Coaching

Customer experience

Operations strategy

Educación

Highschool diploma

Herramientas

Salesforce.com

Descripción del empleo

We are looking for a motivated Sales Supervisor to drive our sales team's success in a competitive B2B Sales environment. This role focuses on achieving business objectives, enhancing client relationships, and strategically developing the sales team to meet and exceed performance targets. The ideal candidate will be adept at navigating challenges, fostering a productive team culture, and aligning with market trends to sustain growth and customer satisfaction.

You will:

• Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
• Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
• Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities
• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
• Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories
• Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market
• Be a point of escalation for our clients and respond promptly to any issues
• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
• Work with client contact on reporting and forecasting
• Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)
• Work with client contact on reporting and forecasting
• Coordinate team incentives and Sales Performance Incentive Funds
• Partner and build business relationships with all partners to ensure customer expectations are met

You have:

• 3+ years proven work experience in a sales role
• 1+ years of experience in a leadership role
• Fluent in English communication in a professional environment
• Highschool diploma is required
• A passion for customer experience and driving team results
• Experience in operations and strategy building
• Excellent Coaching history
• A record of developing and retaining great employees
• Experience maximizing revenue through best practices
• Experience working with Salesforce.com or similar CRM
• Experience finding solutions as a manager