Sales Enablement & Support Specialist

Concentrix; Puerto Bogotá; Sur place; COP 42 000 000 - 54 000 000; Plein temps

Résumé du poste

Concentrix Colombia is seeking a customer-focused professional to prepare quotes, contracts, and RFP/RFI responses, and to support sales teams with effective demonstrations.

This role involves coordinating data from multiple sources, delivering trainings, following up on opportunities, and assisting customers across in-person, phone, email, or live chat channels to resolve product or service issues.

Qualifications

• Experience preparing quotes and contracts.
• Ability to assist customers via multiple channels (in person, phone, email, live chat).
• Familiarity with sales demonstrations and trainings.

Responsabilités

• Prepare quotes, contracts, and RFP/RFI responses.
• Maintain quote documentation with accurate pricing and configurations.
• Maintain sales demonstration tools and applications in support of sales teams.
• Work with data from multiple sources to produce outcomes with some variability.
• Provide follow up on opportunities or inquiries consistently.
• Assist customers in person, by phone, email, or live chat to diagnose and research information regarding a product or service.
• Troubleshoot problems and explain why a product is not working properly or a service not meeting expectations.
• Identify and summarize moderately complex issues for management review.
• Work with teams and report directly to Support Manager.

Description du poste

Concentrix Colombia is seeking a customer-focused professional to prepare quotes, contracts, and RFP/RFI responses, and to support sales teams with effective demonstrations.

This role involves coordinating data from multiple sources, delivering trainings, following up on opportunities, and assisting customers across in-person, phone, email, or live chat channels to resolve product or service issues.