Reverse Logistics Operations Specialist

Valatam; Colombia; A distancia; COP 77.468.000 - 111.899.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive hourly rate in USD

Annual pay increments

Discretionary client bonuses

7 U.S. federal holidays + 4 paid PTO days

Monthly medical insurance stipend

Birthday / Anniversary bonuses

Gym / Wellness allowance

Unlimited online fitness classes

Company events & Christmas celebrations

Descripción de la vacante

A leading logistics solutions company in Colombia is seeking a detail-oriented RMA & RTV Operations Coordinator. This remote role involves managing reverse logistics operations including RMA processing, customer communication, and outbound shipping support. Candidates should be fluent in English and Spanish, with 2-3 years of relevant experience. The position offers competitive hourly rates, annual pay increments, and various benefits such as medical stipends and paid holidays.

Formación

• 2-3 years of experience in logistics, operations, or reverse logistics.
• Quiet home office with stable internet connection (≥ 10 Mbps down / 2 Mbps up).

Responsabilidades

• Issue RMA numbers according to internal procedures.
• Respond to customer and partner email inquiries.
• Assist in issuing credit memos.
• Verify completeness and accuracy of RMA data.
• Follow up on pending or incomplete RMAs.
• Maintain accurate RTV records.
• Monitor and report aging RTV inventory.
• Flag discrepancies and escalate when needed.
• Generate outbound shipping labels as required.
• Ensure shipment details are accurate prior to dispatch.
• Maintain tracking and shipment documentation.

Conocimientos

Fluent English (C1/C2)

Fluent Spanish

Excellent communication skills

Problem-solving skills

Educación

Bachelor's or Associate's degree

Descripción del empleo

A leading logistics solutions company in Colombia is seeking a detail-oriented RMA & RTV Operations Coordinator. This remote role involves managing reverse logistics operations including RMA processing, customer communication, and outbound shipping support. Candidates should be fluent in English and Spanish, with 2-3 years of relevant experience. The position offers competitive hourly rates, annual pay increments, and various benefits such as medical stipends and paid holidays.