Senior Technical Account Manager, Remote

Twilio; Colombia; Presencial; COP 203.327.798 - 271.103.731; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Generous time off

Healthcare benefits

Retirement savings program

Descripción de la vacante

Twilio is looking for a Technical Account Manager 3 to provide advanced technical support to our strategic customers. This remote role requires a strong understanding of Twilio technologies, and you'll be responsible for resolving complex technical issues while collaborating closely with customers' developers.

In this position based in Colombia, you will deliver proactive guidance, analyze trends, and contribute to improving our support processes. Candidates with experience in RESTful technology, network connectivity, and Twilio products are encouraged to apply. Join us in shaping the future of communications!

Formación

• 4+ years of proven experience in a technical support role.
• Familiarity with APIs and cloud solutions.
• Ability to troubleshoot network issues.

Responsabilidades

• Provide technical support to strategic customers.
• Collaborate with developers to solve technical issues.
• Analyze customer trends and improve support processes.

Conocimientos

Proven experience

RESTful technology

Network connectivity issues

Twilio Messaging and Voice experience

Javascript development

Descripción del empleo

Twilio is looking for a Technical Account Manager 3 to provide advanced technical support to our strategic customers. This remote role requires a strong understanding of Twilio technologies, and you'll be responsible for resolving complex technical issues while collaborating closely with customers' developers.

In this position based in Colombia, you will deliver proactive guidance, analyze trends, and contribute to improving our support processes. Candidates with experience in RESTful technology, network connectivity, and Twilio products are encouraged to apply. Join us in shaping the future of communications!