Strategic Cloud TAM | Voice of the Customer & Tech Lead

Amazon Web Services (AWS); Bogotá; Presencial; COP 90.000.000 - 140.000.000; Jornada completa

Descripción de la vacante

Amazon Web Services Colombia S.A.S. is seeking a Technical Account Manager (TAM) to act as the principal technical advisor and voice of the customer for Enterprise customers across technologies.

The TAM will provide pro-active reviews, incident management, and optimization guidance while coordinating with AWS engineering teams. The role requires strong English, 5+ years of technical experience, and willingness to travel up to 25%.

Formación

• Bachelor's degree in computer science, engineering, mathematics or equivalent, or 5+ years of technical work experience.
• 5+ years of technical engineering experience.
• Experience with operational parameters and troubleshooting for distributed systems.

Responsabilidades

• Provide support to resolve inquiries from Enterprise customers regarding AWS service or Cloud.
• Complete analysis and present periodic reviews of operational performance to customer.
• Provide detailed reviews of service disruptions, metrics, and prelaunch planning.
• Ensure AWS environments remain operationally healthy while reducing cost and complexity.
• Foster trusting relationships with customers, understanding their business needs and technical challenges.
• Lead technical discussions with senior leadership regarding incidents, trade-offs, scope and risk management.
• Work directly with AWS global engineering and service teams to resolve customer issues.
• Willing to travel 10-25% as needed.

Conocimientos

Technical engineering

Troubleshooting

Business English

Educación

Bachelor's degree in CS/Engineering/Math or 5+ years of technical work experience

Herramientas

AWS services

Descripción del empleo

Amazon Web Services Colombia S.A.S. is seeking a Technical Account Manager (TAM) to act as the principal technical advisor and voice of the customer for Enterprise customers across technologies.

The TAM will provide pro-active reviews, incident management, and optimization guidance while coordinating with AWS engineering teams. The role requires strong English, 5+ years of technical experience, and willingness to travel up to 25%.